Key Responsibilities:
- Drive SIAM transformations and innovations for effective governance and management in line with agreed SIAM scope of work
- Spearhead SIAM process governance team for seamless process execution and management
- Act as an escalation point of contact for client for all SIAM related deliverables in scope milestones and overall governance
- Responsible for SIAM governance alignment client relations strategic accountability and unblocking critical escalations impacting SIAM scope of work
- Collaborate with client stakeholders to develop establish and operationalize SIAM Operating Model
- Schedule and conduct periodic service review meetings with Client stakeholders to ensure effective functioning of SIAM Office
- Identify manage and report risks related to all in scope SIAM processes ensuring process adherence compliance by all internal external suppliers 3rd parties involved
- Define Refine agree and document CSF s and KPI s for all the SIAM processes in scope along with consolidated reporting and performance management
- Establish communication channels with clear and transparent communications to client
- Manage SIAM BAU team process managers to drive operational execution across all SIAM functions services in scope
- Spearhead implementation innovations to modernize SIAM process governance and management with adoption and implementation of Gen AI Agentic AI capabilities
- Ensure that SIAM BAU team onboarded delivers SIAM services in scope for the client meets and delivers contractual obligations
- Ensure that the client is periodically updated informed on latest technology trends product and platform details liaising with internal teams stakeholders for seamless adoption and implementation
- Account mining proactively identify and explore upstream downstream new business opportunities within the client management and add revenue growth
Additional Responsibilities:
- Location Bangalore Hyderabad Pune Chennai
Preferred Skills:
Foundational->Consulting - Change Management->Change Management,Technology->Architecture->Architecture - ITIL,Foundational->Service Management->Foundation->ITIL,Foundational->Service Management->Service Operation->SIAM