Job Description:
- We are looking for a skilled TEMS Lead with strong expertise in ITIL based IT Service Management and non production environment management
- The role involves driving environment stability supporting cloud and SaaS platforms and ensuring seamless coordination across stakeholders
Key Responsibilities:
- Manage and drive ITIL processes including Incident Problem Change and Service Request Management
- Oversee change and deployment activities across non production and production environments
- Support cloud platforms PCF Azure Oracle Cloud including environment setup user access and troubleshooting
- Ensure smooth functioning of SaaS platforms Salesforce Oracle etc
- through configuration and ongoing maintenance
- Utilize APM and monitoring tools Dynatrace AppDynamics Splunk etc
- for environment health tracking
- Enable automation for environment health checks using tools like Selenium
- Collaborate with stakeholders to ensure effective usage of test environments and resolve issues proactively
- Lead and mentor teams to drive delivery excellence and continuous improvement
Technical Requirements:
- Hands on experience with ITSM tools ServiceNow Remedy JIRA
- Strong understanding of DevOps pipeline integration and SDLC STLC processes
- Experience with orchestration tools Plutora Enov8 etc
- Proven ability to manage multiple stakeholders and lead technical teams
Additional Responsibilities:
- Good to have skills ITIL Non Prod Env support APM tools like Splunk AppD Dynatrace
- Location BANGALORE PUNE HYDERABAD CHENNAI TVM INDORE NAGPUR MLR MYS NOIDA BBSR KOLKATA COIMBATORE HUBLI
Preferred Skills:
Technology->Architecture->Architecture - ITIL,Technology->Infra_ToolAdministration-ITSM->ServiceNow-APM,Technology->Infra_ToolAdministration-PerformanceManagement->Dynatrace,Technology->Infra_ToolAdministration-Others->Splunk Admin