Oracle Field Service Cloud/Digital Customer Service Consultant

We are seeking a highly experienced and motivated Oracle Field Service Cloud (OFSC) or Digital Customer Service Expert to join our dynamic team. This role requires a deep understanding of OFSC functionalities, technical capabilities, and integration strategies. The ideal candidate will be a techno-functional professional capable of leading complex implementations, optimizing field service operations, and driving digital transformation for our clients.

Technical Requirements: 1. 5-15 years of hands-on experience in implementing, configuring, and integrating Oracle Field Service Cloud (OFSC).

2. Deep understanding of Oracle Field Service Cloud architecture, data model, configuration, and customization capabilities.

3. Proven expertise in Oracle Field Service Cloud solutions to optimize scheduling, routing, capacity planning, work order management, and mobile workforce management.

4. Have rich experience in configuring OFSC application components including resource pools, territories, routing rules, scheduling policies, business rules, Smart Collaboration, Action Management, and Manage Displays.

5. Experience with OFSC Mobile Plug-in Framework is a significant plus.

6. Knowledge of Customizing OFSC using the plug-in framework to enhance functionality and meet specific business needs, including capturing time and expenses.

Additional Responsibilities: • Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
• Good knowledge on software configuration management systems
• Awareness of latest technologies and Industry trends
• Logical thinking and problem solving skills along with an ability to collaborate
• Understanding of the financial processes for various types of projects and the various pricing models available
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge
• Client Interfacing skills
• Project and Team management