Senior UC Operations Engineer

Position Summary
Job Title: Unified Communications Operations Engineer (Senior)
Department: Unified Communications / IT Operations
Location: Hyderabad, India
Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM EST (Participates in 24/7 on-call rotation)
Experience Required: 7-10 years
Employment Type: Full-Time

About the Role
We are seeking an experienced Senior Unified Communications (UC) Operations Engineer to lead operational support for enterprise-scale Cisco collaboration environments within a regulated financial services environment. This role provides advanced L3 operational support, technical leadership, complex incident management, service optimization, and governance enforcement across Cisco UC platforms including CUCM, Unity Connection, Oracle SBC, SIP trunking, and Microsoft Teams Direct Routing integrations.
The ideal candidate will demonstrate deep troubleshooting expertise, strong architectural awareness, and the ability to manage mission-critical voice systems in a high-availability, compliance-driven 24/7 banking environment.

Technical Requirements: Required Qualifications
• 7-10 years of enterprise Cisco Unified Communications operations experience.
• Expert-level proficiency with CUCM, Unity Connection, SIP trunking, Oracle SBC, and Microsoft Teams Direct Routing.
• Advanced understanding of SIP protocol, RTP/SRTP, QoS, codec negotiation, and call flow analysis.
• Proven experience leading P1/P0 enterprise voice incident response.
• Strong understanding of ITIL change management and CAB governance.
• Experience operating within regulated banking or financial services environments.
• Experience developing automation tools with YAML, Python, and Microsoft Power Platform.
• Experience with creating operational metrics dashboards (Power BI or similar).