Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
We’re looking for a Senior Events Producer to lead the delivery of Fin's most important brand events across Europe and North America. You’ll join a small team of experienced producers with a high bar for quality. You’ll shape memorable experiences that highlight Fin’s product depth and leadership in AI.
In this role, you’ll own the full arc of event execution, ensuring every event is creatively ambitious, technically strong, and flawlessly delivered. You’ll also work closely with go-to-market teams to ensure events deliver clear commercial impact.
What will I be doing?
- Own the planning, production, and onsite delivery of Fin's brand events, from pop ups and product announcements to hosted experiences
- Lead production from concept through execution, covering venue planning, vendor sourcing, budgeting, technical planning, and run of show
- Deliver hybrid events that combine in person experiences with broadcast and digital distribution
- Work cross functionally with Product Marketing, Content, Communications, R&D, and Field teams to shape and deliver compelling live moments
- Manage production vendors and partners, ensuring high quality execution
- Set and uphold a high bar for production quality across all events
- Oversee key event logistics such as registration, ticketing, attendee experience, and livestream delivery
- Track and report on event performance and key metrics
- Support the production of flagship programs such as Pioneer
- Build repeatable production systems and playbooks to scale events across programs
- Manage timelines, budgets, and delivery across multiple concurrent events
- Travel up to 30 percent to lead onsite execution
What skills do I need?
- 6+ years producing complex live events, brand activations, or flagship conferences
- Strong live event production expertise across AV, staging, lighting, run of show, and onsite operations
- Experience producing hybrid events that combine in person experiences with broadcast or livestream components
- Proven ability to manage external production vendors and complex event logistics
- Experience running cross functional projects and coordinating multiple internal teams
- Experience managing event registration, ticketing, and livestream tools
- Strong operational skills with the ability to manage budgets, timelines and multiple events simultaneously
- Comfortable working with senior stakeholders and high profile event speakers
- Strong judgment and a clear sense of brand quality, craft and commercial impact
- Highly organized, calm under pressure, and meticulous about execution
Bonus skills & attributes
- Experience producing flag…
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