Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
We are seeking a highly motivated and experienced Startup Partnerships Manager to accelerate revenue growth within the startup segment. This role is dedicated to cultivating high value relationships across venture capital firms, accelerator programs and key tech partner networks to embed our brand as the preferred customer agent and experience solution for startups. You will own the annual go to market strategy for the region, design high value programs that deliver differentiated support to founders, and collaborate closely with our marketing teams to generate awareness, win startup customers and expand our presence across the ecosystem.
What will I be doing?
Strategic Planning & Execution
- Develop and execute an annual region strategy aligned with our global startup plan and marketing priorities.
- Identify direct paths to penetrate high value startup communities in partnership with VCs, accelerators and other ecosystem partners.
- Maintain and refresh a list of top startups in the region to support targeted marketing and engagements.
Ecosystem Building & Advocacy
- Embed our brand and offering within tier one venture capital firms, accelerator programs and key tech partner networks to position our company as the preferred service partner.
- Launch and manage a startup advocacy/ambassadors program that drives organic growth and fosters a self sustaining community of advocates.
- Represent the company at community events, industry conferences and partner forums to elevate brand awareness, cultivate strategic relationships and foster mutual growth.
Events & Experience Delivery
- Plan and manage in-person and virtual events targeting startup audiences across major startup hubs.
- Design and execute experiential programs that provide high potential founders with value added support from within our network.
- Translate ecosystem access into trial and customers.
Partnership Development
- Cultivate trusted relationships across influential investor and founder communities, positioning the company as a strategic partner.
- Travel across the region to meet with partners, customers, funds and affiliated tech companies to deepen relationships and uncover new opportunities.
Cross-functional Collaboration
- Work closely with across the GTM teams to amplify startup customer experiences
- Represent the voice of the startup community internally to influence product and programs
- Collaborate on content creation that resonates with the startup audience
- Ensure a cohesive and coordinated approach to community initiatives
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