Educational Content Developer

Karbon Academy is how we teach accounting firms around the world to get real value from Karbon, at a scale no team of humans could reach one customer at a time. It is our most important lever for customer onboarding, product adoption and long-term success, and we are rebuilding it around role-based learning paths designed for the people inside a firm: owners, operations leaders, accountants, bookkeepers and tax professionals.

As an Educational Content Developer, you will design and develop the self-paced learning experiences that make up those paths, owning courses end to end — from learning needs and scenario design through storyboarding, build, quality review and publish.

The scope goes beyond structured courses. You will also create time-of-need content that meets customers in the moment they are stuck — job aids, quick reference guides and in-product guidance — as well as go-to-market education that lands new features, supports release communications and drives adoption campaigns alongside our Product, Marketing and Customer Success teams. Some of what you build will be a six-module learning path; some of it will be a two-minute video shipped in a week.

AI is genuinely embedded in how we work. Our production workflow runs on AI-assisted storyboarding and research, which means your time goes to the parts that need human judgement: understanding what a bookkeeper actually needs on a deadline day, designing a scenario that feels real, and knowing when a draft is wrong even when it reads well. You will also see the data on what you build — completion, feedback and product usage — and help decide what to change next.

About the Role

Learning experience design and development

• Analyze learning needs alongside the Education & Enablement Manager and subject matter experts to define objectives and scope before development begins.
• Design and develop engaging, self-paced learning experiences across formats — e-learning courseware, video tutorials, interactive modules, microlearning, guided walkthroughs and job aids.
• Build scenario-based content around our customer personas and fictional firm universe, so learners practise on situations that mirror their real week rather than abstract feature tours.
• Create time-of-need performance support and go-to-market education — job aids, quick reference guides, in-product guidance, release and feature launch content — often on short timelines and in partnership with Product, Marketing and Customer Success.
• Develop assessments and knowledge checks that meaningfully measure comprehension and capability, not just completion.
• Apply adult learning principles, our learning objective matrix, the Karbon design map and Karbon brand guidelines to everything you produce, with accessibility considered throughout.
• Own the quality review of your own work, and take content from first draft to review-ready in one to two rounds.

AI-assisted content production

• Use AI tools to accelerate storyboarding, scripting, research and asset creation, and critically review AI output for accuracy, tone and instructional soundness before it