Linux Engineer (24*7 Operations)

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
 
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
 
 

Key Responsibilities: : Linux Operations Provide L1/L2 support for Linux servers including RHEL, CentOS, Ubuntu and Amazon Linux . Troubleshoot CPU, memory, disk space, disk I/O, system load, network connectivity and service-related issues. Manage Linux users, groups, permissions, file systems and access. Monitor and manage services using systemd/systemctl . Perform filesystem and LVM administration, including monitoring capacity and supporting filesystem extensions. Troubleshoot networking issues involving DNS, TCP/IP, routing, ports, firewalls and SSH connectivity. Analyse system and application logs to identify errors and service failures. Manage cron jobs and scheduled operational tasks. Support package updates, patching, server reboots and routine maintenance activities. Perform approved production changes following change management procedures. Monitoring and Incident Management Monitor infrastructure and application alerts using tools such as CloudWatch, Prometheus/Grafana or Datadog . Respond to alerts and incidents promptly and perform initial troubleshooting. Identify recurring or false-positive alerts and raise recommendations for alert tuning. Create, update and manage incidents through the appropriate ticketing system. Work on incidents based on priority, business impact and SLA. Escalate complex or critical issues to Shift Leads, L3 support, engineering or relevant resolver teams. Participate in major incident and bridge calls when required. Provide clear technical findings and regular updates during ongoing incidents. Ensure incidents are properly documented before resolution and closure. Operational Checks Perform scheduled health checks for Linux servers and production services. Validate CPU, memory, filesystem, network and critical process/service status. Monitor backups, scheduled jobs and other operational activities where applicable. Perform pre-change and post-change validation. Carry out application and infrastructure connectivity checks following approved runbooks. Ensure outstanding alerts, incidents and operational risks are clearly communicated during shift handovers. Scripting and Automation Write and maintain Bash scripts for routine administration and monitoring activities. Use Python where appropriate for operational automation. Identify repetitive manual tasks that can be automated. Support improvements to monitoring and operational scripts. Follow scripting, testing and change control standards before implementing automation in production. Documentation and Knowledge Management Create and maintain operational runbooks, SOPs and troubleshooting guides. Document troubleshooting steps and resolutions for recurring incidents. Update knowledge base articles when new issues or solutions are identified. Ensure accurate documentation of incidents, changes and operational activities. Share technical knowledge with other Operations team members. Shift Operations Work as part of a 24/7 rotational shift team , including nights, weekends and public holidays. Take ownership of assigned incidents, service requests, alerts and operational tasks. Follow structured shift handover procedures. Clearly communicate open issues, pending actions, planned changes and risks to the incoming shift. Escalate critical issues to the Shift Lead without unnecessary delay. Support priority incidents until resol