This is an Independent role and candidate will manage the Tech Initiatives of One SME as business Product manager
Role will require understanding the existing processes, identification of ways to digitize the same using AI / Tech to improve customer experience, TAT and efficiency
Good knowledge on asset side is required to be able to understand the process in detail and design the digital journeys accordingly.
Candidate is expected to be alert on competitive elements in the target segments (viz. other banks etc.) & have a good awareness on macroeconomic data
Defining requirement for various digital/automation journeys for MSME customers
Taking internal approvals from legal, ORM, Compliance, Credit, Policy, Etc.
Work closely with various internal teams to better the product and also create relevant MIS's/data to drive business objectives
Closing the BRD & Liasoning with tech team for development
Conducting UAT and production sanity testing
Handling day to day challenges/queries being faced in live digital journeys and resolving them
Focus to continually improvise the customer experience and simplification of existing journeys
B.E., B. Tech, CA, MBA from top B school with strong analytical capabilities, good understanding of digital journeys
Experience: 3-7 years in MSME product management Or Digital journey development Or MSME asset Sales