ServiceNow Senior Developer

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you passionate about solving complex problems Do you thrive in a fast-paced environment Then there's a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work.
The roles and responsibilities of a ServiceNow developer may vary depending on the project, organization, and level of experience, but some common tasks include:

1. Requirement Analysis:

- Collaborate with stakeholders to understand business needs and gather detailed requirements.

- Translate business requirements into technical solutions, specifically around automation.

2. Design and Architecture:

- Design ServiceNow workflows and automation solutions that align with business processes.

- Develop automation scripts, workflows, and integrations using ServiceNow platform features like Flow Designer and ServiceNow Orchestration.

3. Development:

- Develop, test, and deploy custom applications, modules, and automation workflows within ServiceNow.

- Build and configure Business Rules, UI Policies, Client Scripts, Script Includes, and automated workflows.

- Utilize JavaScript, Glide APIs, and other ServiceNow components for automation.

4. Integration:

- Integrate ServiceNow with third-party applications, tools, and APIs to enable end-to-end automation.

- Work with REST/SOAP APIs, JSON, XML to create automated workflows across multiple systems.

5. Testing & Debugging:

- Conduct unit testing and resolve issues during the testing phases.

- Identify potential areas of automation and propose solutions to streamline processes.

6. Maintenance & Optimization:

- Maintain and optimize existing ServiceNow automation solutions, improving performance and efficiency.

- Monitor and troubleshoot automation processes and integrations.

7. Documentation:

- Create and maintain detailed technical documentation of automation processes and solutions.

- Develop user guides and training materials for end-users or administrators.

8. Collaboration:

- Collaborate with IT teams, process owners, and stakeholders to ensure alignment of automation solutions with business goals.

- Work with other developers and architects to follow best practices in automation and ServiceNow development.

9. Compliance & Security:

- Ensure automation solutions adhere to company security standards and compliance requirements.

- Implement role-based security and permissions in automated workflows.

10. Continuous Improvement:

- Stay updated on new ServiceNow features and functionalities to propose improvements to existing solutions.

- Participate in innovation initiatives and process improvement programs.

Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Experience

• 8+ years of experience working as a software engineer on complex software
• Experienced in building advanced work assignment features within the ServiceNow FSO platform.
• Solid knowledge of JavaScript, HTML, CSS, and ServiceNow scripting techniques.
• Experience with Integration Hub, MID Server, and third-party system integrations.
• Working knowledge of CMDB, ITSM modules, and ServiceNow Mobile configurations.
• Proficient in configuring reports, dashboards, and leveraging business intelligence tools
• Skilled in scripting and developing custom applications on the ServiceNow platform
• Expertise in configuring FSO modules, setting up data models, and developing workflows
• Proven experience with the ServiceNow Financial Services Operations (FSO) platform
• Strong knowledge of ServiceNow Customer Service Management (CSM) and custom application development
• Skilled in leading customer-facing discussions, workshops, and configuration reviews
• Excellent problem-solving abilities focused on performance optimization and scalability improvements
• Proficient in documenting development processes and technical configurations
• Hands-on experience with Performance Analytics (PA) enablement and FSO-specific workflows (e.g., Commercial and Servicing Lines for Banking)
• ServiceNow certifications (CSA, CAD, or FSO-specific certs)

Preferred Technical and Professional Experience

• Certified Implementation Specialist - Field Service Management) certification in ServiceNow,

• CIS-CSM (Certified Implementation Specialist - Customer Service Management) certification

• Implementation Specialist - ITSM (CIS-ITSM) certification.

• Strong communication and stakeholder collaboration skills

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.