Managed services

Job Purpose

Role Summary

Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.

Role Description

Key Responsibilities

Customer Engagement & Requirement Gathering

• Engage with enterprise customers to understand their infrastructure, cloud, and managed services requirements.
• Conduct discovery workshops and translate business needs into technical and service solutions.
  
  

Solution Design & Proposal Support

• Design managed services solutions covering infrastructure management, cloud operations, security services, backup/DR, SOC/NOC, and compliance frameworks.
• Prepare solution proposals, SOWs, RFP/RFI responses, and presentations in collaboration with solution architects and delivery teams.
• Map customer requirements to service catalog offerings, tailoring SLAs, KPIs, and pricing models.
• Pre-Sales Collaboration
• Partner with sales teams to position Managed Services offerings to enterprise and government clients.
• Conduct demos, PoCs, and presentations showcasing service capabilities (monitoring, automation, AIOps, FinOps, SOC, etc.).
• Work closely with OEMs/partners to integrate their capabilities into L&T's service portfolio.
• Commercials & Pricing
• Work with finance and delivery teams to develop cost models, pricing structures, and business cases for managed services deals.
• Support negotiation with customers by highlighting value differentiation, compliance, and ROI.
• Governance & Handover
• Ensure smooth handover from pre-sales to delivery teams with well-defined transition plans.
• Provide inputs into service portfolio improvements based on market and customer feedback.
  
  

Experience & Educational Requirements

Qualifications and Experience

EDUCATIONAL QUALIFICATIONS: (degree, training, or certification required)

BE/B-Tech or equivalent with Computer Science or Electronics & Communication

RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)

Experience: 8-12 years in IT/Cloud services with at least 3-5 years in Managed Services pre-sales or solution consulting.

Technical Knowledge

• Broad understanding of cloud (AWS, Azure, GCP, VMware, OpenStack) and data centre services.
• Familiarity with managed security (SOC, SIEM, EDR, NDR), backup/DR, ITSM, observability, and automation tools.
• Working knowledge of hybrid/multi-cloud operations, compliance frameworks (ISO, PCI-DSS, DPDP Act, RBI, SEBI).
  
  

Pre-Sales Expertise

• Strong experience in proposal writing, RFP/RFI response, solution costing, and service scoping.
• Ability to articulate business value of managed services to CXO-level stakeholders.
  
  

Certifications (Preferred): ITIL v4, cloud certifications (AWS/Azure/GCP), PMP or sales-related certifications.

Soft Skills: Excellent presentation, communication, and stakeholder management skills, with the ability to influence both technical and business decision-makers.