Consultant or Senior Consultant

Hybrid, Bangalore or Pune, India

JOB OVERVIEW

As a Legion Senior Consultant, you lead the evolution of our implementation methodology, learning from our experiences.  This role also ensures that our Consultants are achieving a level of consulting certification that promotes the goals of our customers, as defined within a statement of work. This is an individual contributor role that is focused on leading the customer to implement well-designed workforce management solutions that streamline operational efficiency. During implementation, you will be configuring, testing, delivering the system and supporting customer training.

RESPONSIBILITIES AND DUTIES 

Sr. Consultant Core Activities

• Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions
• Manage multiple concurrent enterprise projects, leading all implementation project phases
• Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
• Configure Legion products according to the solution blueprint
• Provide configuration reviews and configuration knowledge transfers to the customer
• Assist customers with software testing along with roll-out activities such as data loads and system initialization 
• Deliver live customer training for areas such as training the trainer for administrators and store managers 
• Lead and facilitate discussions and workshops with the customer
• Oversee configuration documents, tools, and methodologies including but not limited to solution blueprint, enterprise configuration worksheet, etc.
• Define, manage, and deliver on customer expectations throughout the implementation process
• Work with teams within Legion to ensure implementation timelines and support SLAs are met
• Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer
• Be familiar with compliance and labor laws and how they impact customers
• Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology, and the Legion product
• Define, manage, and deliver on customer expectations throughout the implementation process

Customer Centric Consulting

• Providing leading practices to ensure customers are maximizing the value of their Legion solution
• Actively set and manage expectations
• Continually acquire knowledge about our customers and solutions to grow adopti