Clinical Operations Consultant

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Key Responsibilities:: Onsite Clinic Management & Coordination: Serve as the primary point of contact for the operational aspects of Lyra’s Onsite Clinics in India, under the guidance of the Clinical Operations Manager. Coordinate the scheduling and logistical arrangements for Onsite Clinic operations, including room bookings, IT setup, and material preparation. Manage communication between Lyra, the client, and the clinicians involved in Onsite Clinics. Support the onboarding of clinicians for Onsite Clinic engagements, ensuring they have the necessary information and resources. Track and manage clinician availability and capacity for Onsite Clinic assignments. Assist in the collection and reporting of key operational metrics related to Onsite Clinics. Support the implementation of clinical and operational protocols specific to Onsite Clinics. Liaise with administrative and support teams to ensure the smooth functioning of Onsite Clinic operations. Training Request Coordination: Serve as the primary point of contact for the intake and initial processing of training and workshop requests from Lyra’s Onsite Clinic customers in India. Coordinate with internal clinical teams and external trainers to assess the feasibility and scope of customer training requests. Manage the scheduling and logistical arrangements for customer-facing training sessions, workshops, and webinars, including venue booking (if applicable), virtual platform setup, and material preparation. Communicate training schedules, content outlines, and logistical details to customer contacts. Track and manage customer participation in scheduled training sessions. Assist the Clinical Operations Manager in developing tailored training proposals and materials for customers. Support the collection of feedback from customers on training sessions and assist in the evaluation of training effectiveness. Maintain organized records of customer training requests, schedules, and feedback. Liaise with client success and account management teams to ensure seamless coordination of customer training initiatives. Intake Team management: Creating monthly Rota to allocate duties Ensure supervision on successful completion of shifts and data recording in timely manner Ensure smooth communication on slack to avoid missing on any data capturing and scheduling of sessions TAT for appointment schedule Timely preparation of report of intake referrals Ensure support on escalation from client/ affiliate with regards to appointment with 100% resolution Hub referral appointment schedule by the team within a given deadline. General Clinical Operations Support: Provide administrative and operational support to the Network Operations Manager on various projects and initiatives. Assist in the preparation of reports, presentations, and other documents as needed. Maintain organized records and documentation related to Onsite Clinics, training, and critical incidents. Participate in team meetings and contribute to the overall efficiency of the clinical operations function. Support the implementation of new operational processes and tools.

Qualifications:: Degree or diploma in a clinical field, e.g., Psychology, Counseling, Social Work. Minimum of 2 years of experience in an administra