Job Description:
Service Description
- Respond to end-user calls (1st and 2nd level) and troubleshoot problems in a timely and efficient manner.
- Deploy PCs, laptops, network and standalone printers, and other IT client hardware.
- Upgrade client operating systems and desktop applications.
- Provide IT technical training to end users as per business needs.
- Analyze, diagnose, and resolve service and incident requests, including user-reported problems escalated to level 2.
- Troubleshoot IT client-related problems on hardware, operating systems, and desktop applications.
- Participate in IT projects for the installation and upgrade of IT business software and engineering applications, following standard procedures.
- Participate in contingency and disaster recovery testing to maintain service levels and ensure business continuity.
- Manage and coordinate with contractors and IT vendors for technical support when necessary.
- Coordinate with associates in HQ, site teams, and other IT groups (network, systems, applications) to identify issues, set priorities, and minimize business impact.
- Analyze and test new technology products and advise on their suitability to support ADNOC GP business.
- Develop on-the-job training programs for UAE nationals and work placements assigned to the section.
- Monitor IT services section activities and ensure alignment with quality objectives and standards.
Desired Additional Skills
- Ability to work independently.
- Strong analytical thinking and problem-solving skills.
- Effective verbal and written communication with customers, co-workers, and business contacts in a professional manner.
- Ability to work accurately under time constraints and deadlines.
- Ability to read, analyze, and interpret technical documents and reports.
- Commitment to safe and effective working practices.
Experience Required
- 4-5 years of IT work experience in IT hardware/software environments.