Senior Manager – Latent Last Mile

What you'll do: Define and execute the strategy for scaling the Latent Last Mile network nationally Design and refine partner onboarding processes to grow and sustain the delivery network Own service quality and cost metrics for last-mile operations, and drive continuous improvement against them Build and lead a team of cluster managers and team leads; set vision, direction, and culture, and manage individual and team performance Identify operational gaps and drive data-led process improvements Partner with cross-functional teams — tech, supply, finance, city ops — to implement strategies that optimize cost, service levels, and scalability Manage a large, diverse frontline workforce across geographies with varying operating contexts

What you'll need: Graduate or postgraduate degree in any discipline 5–7 years of experience in e-commerce logistics or hyperlocal delivery Proven experience in process design and operations implementation, preferably within logistics or supply chain management People leadership experience, ideally managing frontline/blue-collar workforces such as delivery executives Strong structured problem-solving skills with a detail-oriented, customer-first mindset An entrepreneurial, go-getter attitude — comfortable building processes in ambiguity and owning outcomes end to end.

About us 
Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.
Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India.
Our Mission
Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online.
We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho’s large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners.
Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India’s e-commerce ecosystem.
Culture and Total Rewards
Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent.
Total rewards at Meesho comprise a comprehensive set of elements — monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or "Mantras," are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like “Problem First Mindset,” “Listen or Die,” our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles.
We offer competitive compensation — both cash and equity-based — tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks.
To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexi