Systems Integration Engineer (OSS/BSS)

About Megaport
We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
 
Our Team Culture
We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.
 
We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

Your Role 
Megaport is looking for an experienced, hands-on engineer in OSS and operations automation. This is a new role within Megaport’s operations department. The purpose of the role is to continue managing our monitoring and customer support systems, implement synergies with existing tools, and develop automation for day-to-day work. Your customers are the front-line support team, CS / TSE / NOC, Network Operations Engineering and Production Development Engineering teams. 
To be successful in this role, you will need to be experienced in relevant technologies, have excellent interpersonal skills, be able to project-manage dependencies across technical departments and lead the implementation of operations tools/automation strategy. 
We are looking for someone excited to lead the development of this capability. There is an abundance of high-value opportunities in this space for Megaport. Proven experience in designing, implementing and maintaining OSS tools is a must. The ideal candidate would have a genuine interest in analysing measurable operations work activity, exploring opportunities to develop systemic automations and managing the design and implementation of the identified opportunities.

What You’ll Be Doing: 1. OSS, Observability & Network Assurance Deploy, maintain, and optimize open-source monitoring stacks (Prometheus, Grafana, OpenNMS, Alerta) to modernize network assurance. Configure streaming telemetry, SNMP, and automated alert thresholds across cloud apps and network elements for rapid failure detection. Provide Level 3 troubleshooting and root-cause analysis (RCA) for complex system and network incidents. 2. Software Engineering, Automation & DevOps Build custom automations, scripts, and front-end user interfaces (Python, JavaScript, HTML, REST APIs, Message Bus) to streamline tools and eliminate manual operational bottlenecks. Maintain solution delivery end-to-end—from solution design and API integrations to QA testing and release management. Support deployment pipelines using GitHub-based CI/CD and cloud infrastructure on AWS. 3. Business Systems & Ecosystem Integration (Salesforce & Atlassian) Maintain operational integrations within Salesforce Service Cloud and ticketing workflows to keep front-line support running smoothly. Administer Jira spaces, custom workflows, and native automations to streamline cross-team handoffs between NOC, CS, and Engineering teams. Build targeted operational dashboards (Power BI, Salesforce, Jira) to track SLAs and performance metrics. 4. Stakeholder Engagement & Process Improvement Partner with NOC, CS, and Engineering leads to translate operational pain points into clear tech