Senior Design Manager - Growth

Charles and Ray Eames designed chairs. They also designed houses, exhibitions, films, toys, graphics, and one particularly famous lounge chair.

What connected their work wasn’t a medium. It was a way of thinking. They studied how people behaved, experimented constantly, and moved fluidly between the smallest details and the systems surrounding them. The result was work that made complicated things feel remarkably simple.

Growth design at Mercury requires a similar range.

Our Growth teams work across the journey people take with Mercury, from discovering us on the web to becoming a customer, finding value in the product, and eventually bringing other people along with them. That means the design problems are unusually varied. One day might involve rethinking how someone understands Mercury for the first time. Another might mean finding friction in activation, designing an experiment around conversion, or creating a new loop that helps a great product travel further.

We’re looking for a Growth Design Manager to lead design across this portfolio.

You’ll lead and develop a team of designers working across Conversion, Activation, and Virality. You’ll partner closely with Product and Engineering to identify the highest-leverage opportunities, turn ambiguity into a clear direction, and build a Growth design practice where experimentation and exceptional craft reinforce each other.

This is a role for someone who thinks about growth as a design problem, not simply an optimization problem.

In this role, you’ll:

• Lead and develop the designers working across Mercury’s Growth organization, giving them the context, coaching, and feedback they need to do exceptional work
• Partner with Product and Engineering leadership to shape Growth strategy, identify high-leverage opportunities, and turn them into compelling customer experiences
• Help teams move from intuition to learning by using experimentation, customer insight, and business results to inform what we build next
• Raise the quality bar across a broad set of experiences, from Mercury’s public web presence through conversion, activation, virality, and customer experience
• Create clarity across an inherently ambiguous problem space. You’ll help teams decide which problems matter, where design can have the greatest impact, and what excellent execution looks like
• Build the systems and operating practices that allow Growth Design to scale without becoming mechanical. You’ll create enough structure to help teams move quickly while preserving room for judgment, creativity, and ambitious ideas
• Grow the team thoughtfully, helping us identify what kinds of designers we need and maintaining a high bar as the organization expands

You should:

• Have experience leading and developing high-performing product or growth designers, including coaching senior designers through ambiguous, consequential work
• Have a track record of using design to drive measurable business outcomes. You understand experimentation and growth mechanics, but you don’t sacrifice customer experience in pursuit of a metric
• Be an excellent design thinker with strong visual and product judgment. You can evaluate the details of an experience while also seeing the larger system it belongs to
• Be comfortable moving between leadership modes. Sometimes the team needs a strategic thought partner, sometimes a sharp critique, sometimes organizational clarity, and sometimes someone willing to get close to the work
• Care deeply about developing people. You can set a high bar, give direct and thoughtful feedback, recognize what makes individual designers exceptional, and help them grow
• Be curious about why people behave the way they do. The best growth ideas often begin with understanding a customer rather than s