Customer Engineer

About the Team

Mixpanel's Customer Engineering team is a cross-functional group of highly technical problem solvers focused on driving customer outcomes across the full commercial lifecycle. Customer Engineers are the technical face of Mixpanel in the field — connecting prospect business problems to Mixpanel's technical capabilities, running sharp evaluations, and ensuring every customer who signs has a clear, fast path to value. The team works in close partnership with Account Executives on new business and expansion, and hands off to Delivery Engineers to own technical activation post-sale.

About the Role

The Customer Engineer owns the pre-sales technical journey — from discovery and technical fit assessment through competitive positioning, demo, and POC. You establish whether Mixpanel is the right technical fit before committing to a proof of concept, and when you do run one, you design it to be immediately actionable by the Delivery Engineer: focus metric defined, data validated, success criteria agreed upon. You also return post-sale for cross-sell and strategic expansion that requires a new technical evaluation. A great CE shows up researched, thinks in outcomes, leaves every interaction with more clarity than they walked in with, and treats handoff quality as a first-class output.

Responsibilities

• Lead technical discovery, establishing the prospect's business challenges, technical environment, and qualification before committing to a POC.
• Design and deliver tailored, research-backed demos that connect Mixpanel's capabilities to the prospect's specific business outcomes.
• Establish technical fit — confirm the prospect's stack is a match and scope what a meaningful proof requires before the POC begins.
• Own competitive technical positioning — be the definitive answer to why Mixpanel over Amplitude, PostHog, and warehouse-native alternatives.
• Run tightly structured POCs with defined success criteria, a named focus metric, and a handoff package the Delivery Engineer can execute from immediately.
• Return post-sale for cross-sell and strategic expansion requiring a new technical evaluation on a new surface or product.
• Partner with Account Executives on deal strategy, technical objection handling, and expansion planning.
• Stay close to Delivery Engineers to understand production realities — your POCs should reflect what actually works in production.

We're Looking For Someone Who Has

• 3–5+ years of experience in Solutions Engineering, Sales Engineering, or a technical pre-sales role at a B2B SaaS company.
• Technical foundation in data analytics, event tracking, APIs, data warehouses, or adjacent domains.
• Commercial instinct — you understand that your job is to win deals and you orient your work accordingly.
• Demonstrated ability to run structured POCs with defined success criteria and measurable outcomes.
• Clear, compelling communication to technical and non-technical audiences.
• Competitive knowledge of the analytics landscape, or the ability to build it quickly.
• Humble, hungry, smart, and accountable — these are the bar, not aspirations.
  
  

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