Staff Forward Deployed Engineer

Staff Forward Deployed Engineers (FDE) sit at the intersection of enterprise customer environments and a fast-moving internal product. They are senior technical leaders who own ambiguous, high-impact problems that span customer engagements, product direction, and engineering execution. They are accountable not only for getting customers to production, but for using what is learned in the field to shape reusable product capabilities, technical strategy, and delivery quality across multiple teams.

This role is best suited for engineers who want to combine hands-on technical depth with broad influence: defining or changing strategy when customer reality reveals a gap, guiding technical decisions across teams, and translating field insight into durable product and engineering improvements.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Responsibilities

Customer and business impact

• Own the most complex customer engagements and technical workstreams, especially where the problem, solution, or path to production is ambiguous
• Build deep understanding of customer architecture, business goals, constraints, and definition of success, and use that understanding to shape the technical approach rather than only execute within a predefined one
• Act as a trusted technical counterpart to customer’s engineering leaders, internal product and engineering leaders, and executive stakeholders when navigating complex tradeoffs, risks, and priorities

Technical leadership and execution

• Lead architectural design for customer-facing solutions and platform capabilities within the FDE domain, balancing hands-on implementation with technical decision-making across multiple teams
• Take ambiguous, high-level problems and turn them into clear technical direction, implementation plans, milestones, and ownership boundaries that enable execution at quality and speed
• Continue to write and review production-quality code, troubleshoot complex failures, and set a high bar for correctness, maintainability, observability, and operational readiness in the systems and integrations this role touches
• Identify systemic issues in tooling, architecture, or delivery and drive durable fixes that improve outcomes across engagements rather than solving each issue as a one-off

Product and roadmap influence

• Use field engagements to surface domain-level patterns, product gaps, and technical risks, and translate them into actionable proposals, design direction, and roadmap input
• Influence short- to mid-term technical vision for the FDE domain, partnering with Product and Engineering leaders to balance customer impact, time-to-market, technical debt, and long-term platform quality
• Help determine which field-learned patterns should remain engagement-specific and which should become reusable product capabilities, standards, or platform investments

Cross-functional leadership

• Lead focused cross-functional workstreams with Product and Engineering, especially where field experience is necessary to define requirements, resolve tradeoffs, and deliver the right outcome
• Drive consensus on large, abstract, or contentious technical issues that affect multiple teams, and resolve deadlocks through strong judgment, clear reasoning, and durable written artifacts
• Create high-quality technical artifacts such as designs, decision logs, and proposals that align stakeholders and raise the standard for how teams communicate and execute

Organizational impact

• Act as a force multiplier for the broader organization by mentoring senior engineers, sharing best practices across teams, and helping others make strong technical decisions in this domain
• Establish or improve mechanisms, standards, and operating practices that help te