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Monks is seeking an experienced Operations Director to lead the Delhi-based team delivering rapid-turn editorial and marketing content. This senior, client-facing role will oversee day-to-day operations across multiple shifts, ensuring work is properly prioritized, staffed, trafficked, reviewed and delivered.
The ideal candidate is a process-oriented operational leader who can bring structure to a complex, fast-moving environment. You will manage regional capacity and team performance, partner closely with the US-based Monks leadership team and serve as a senior point of contact for client stakeholders.
An interest in AI, emerging technology and new approaches to creative production is essential. All briefs, client communications and creative deliverables will be in English.
In This Role, You Will
- Lead day-to-day operations for the Delhi-based creative team across multiple shifts and workstreams.
- Serve as a senior regional contact for client stakeholders and Monks leadership.
- Oversee intake, prioritization, staffing, production, review, approval and final delivery.
- Translate incoming demand into clear capacity plans, assignments, timelines and escalation paths.
- Manage and support producers or project managers responsible for individual shifts and deliverables.
- Maintain visibility across active work, team capacity, deadlines, risks, dependencies and approvals.
- Establish clear operating standards across shifts, including intake, documentation, QA, handoffs and delivery.
- Ensure cross-shift handoffs include current status, decisions, open questions, source files and next actions.
- Use sound judgment to determine when work should continue within a shift and when a regional handoff will improve speed.
- Partner closely with US-based Monks leadership to align priorities, processes, staffing and client communications.
- Build productive client relationships and provide clear recommendations when priorities, timing or capacity conflict.
- Consolidate feedback, resolve operational ambiguity and escalate only when client direction or approval is genuinely required.
- Maintain senior oversight of producer-level QA, version control, asset packaging and delivery requirements.
- Monitor service levels and operational performance, identifying recurring issues and opportunities for improvement.
- Develop reporting around volume, turnaround times, capacity, workflow health and team performance.
- Support team onboarding, training and retention of program-specific knowledge.
- Partner with creative, editorial and technical leaders to maintain quality without slowing delivery.
- Work with AI and creative technology specialists to improve workflows, automation and production efficiency.
- Maintain discretion when working with confidential and highly sensitive information.
Experience You Bring
- 10+ years of experience in creative operations, production, program management or project management within an agency, technology company or in-house creative organization.
- Demonstrated exper
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