Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
As a Senior Billing Specialist , you will serve as the main point of contact for all billing-related inquiries. You will be responsible for billing and processing charges, researching outstanding billing items, generating invoices, reviewing and validating refunds, and continuously providing feedback to the management team with inaccurate findings to solve problems and fine-tune processes. You will interact with internal departments to ensure the timely handling and resolution of cases and assist our sales team in an operational capacity to close a sale and generate quotes. This will require an intimate understanding of how the Quote-to-Cash process works and being able to troubleshoot issues as they come up. Motive is seeking an ambitious individual with strong organizational skills and a high level of attention to detail and accuracy to join our focused and motivated team.
What You'll Do:
- Oversee the billing status of accounts by researching and resolving any billing inconsistencies, errors, and assisting in clearing all lender requirements
- Analyze billing documents and other data for accuracy and completeness, acquiring missing or correcting data when necessary
- Create customized funding invoices specific to each lender for the VF deals, ensuring timely billing and accuracy.
- Escalating any discrepancies in documentation to the relevant departments.
- Collaborate cross functionally between Sales, CS, Accounts Management, and Order Management to resolve or expedite issues.
- Timely invoicing with accuracy.
- Handle all billing-related cases, especially concerns related to tax issues, lender fee issues, or VF Invoice adjustments.
- Manage the complete billing cycle, encompassing the identification and resolution of any related discrepancies or issues.
- Ensure proper period cut-off for month-end close procedures.
- Be the point person to answer billing-related support cases.
- Support vendor operations and address any related concerns.
- Work closely with other functional teams to ensure sales orders are fulfilled timely, resolve outstanding issues, and ensure data quality and accuracy
- Provide accurate and timely reporting.
- Generate reports based on specified needs
- Able to run audits, identify root causes and provide timely resolution
- Comfortable working with spreadsheets, internet applications, and ERP systems
- Maintain the integrity and accuracy of data while entering it into various electronic systems
- Evaluate the billing process and recommend improvements where possible
- Handle card and ACH chargebacks end-to-end, including intake, investigation, evidence packaging, representation, and outcome booking, ensuring adherence to network/bank timelines and Motive policies.
- Manage cancellations and early terminations
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