ServiceNow Practice Leader- India

Why Us 

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value. 

We #GoBeyondWorkflows to create new kinds of experiences for our customers. 

Come join our Crew! 

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Overall Job Summary

The Practice Leader is responsible for leading the overall practice and oversees a global team of Delivery practitioners. The Practice Leader is the “General Manager” of the practice and has profit and loss (P&L) accountability for the practice. The main responsibilities are to grow the practice’s global business portfolio per company objectives set by the Chief Delivery Officer (CDO) and/or Chief Executive Officer (CEO) and NewRocket’s go to market strategy set by the Chief Solutions Officer. The Practice Leader will execute on this strategy by driving new business, innovation, and industrialization of the practice’s delivery services that aligns with the corporate strategic plan. This role is also vital to the ongoing development, coaching and exemplification of our ExCITE values across all team members to create enduring success/relationships with all Customers, each other and our internal/external partners.

Key Job Responsibilities and Accountabilities:

1. Practice Management

a. Lead and grow practice area globally in support of company objectives, specific to the practice portfolio’s revenue, profitability (delivered margin), resource billable utilization, and resource retention and hiring

b. Develop monthly plans and weekly forecasts including backlog, committed and projected staffing demand, billable utilization, and revenue to successfully meet annual business plan

2. Talent Management

a. Responsible for overall practice talent strategy-collaborate with Talent Attraction on new hire strategy and recruitment

b. Partner with Talent Enablement to develop and mobilize learning & enablement plans, and new hire onboarding

c. Provide coaching and mentoring and cross training opportunities for team members in an incl