Senior Technical AI Architect & Builder (SPARK)

So, what’s the role all about?

NiCE is building SPARK, a new internal incubation team that turns great ideas from across CX International into working AI solutions, and then into enterprise-grade tools that roll out to colleagues around the world. We are looking for the senior technical voice and hands-on builder at its core.

As Senior Technical AI Architect & Builder, you will set the technical direction for SPARK and build alongside the team. You will advise on the tech stack, choose the patterns and tools we standardise on, and write the code for flagship prototypes yourself. You will also advise business and technology leaders on what is feasible, what is wise, and what to build next.

This is a consultative and autonomous role. You are comfortable owning ambiguous problems end to end, making sound technical decisions with minimal supervision, and explaining your reasoning to engineers and executives alike. You will be the senior technical lead for the SPARK AI Architects & Builders.

How will you make an impact?

You will own the technical architecture of SPARK and the quality of what it ships, from the first prototype to the enterprise-grade tool, working hands-on with the Technical AI Architect & Builder, the Business Analyst, and NiCE’s platform, security, and architecture teams.

Set Technical Direction

• Recommend and own the SPARK tech stack: models and providers, agent and orchestration frameworks, retrieval and vector storage, integration patterns, and developer tooling
• Make build-versus-buy and platform-versus-custom decisions, and record them in clear architecture decision records
• Define reference architectures and reusable patterns so every new idea starts from a paved path instead of a blank page
• Track the fast-moving AI landscape and bring forward the models, tools, and protocols worth adopting
• Ensure build allows tools to be migrated easily.
• Always ensure cost optimization is included into the design.

Build Hands-On

• Design and build agentic AI solutions, including tool use, multi-step reasoning, memory, multi-agent coordination, and human-in-the-loop controls
• Build RAG pipelines and integrations with enterprise systems such as Salesforce, ServiceNow, Workday, and Microsoft 365, using APIs and MCP
• Ensure solution design incorporates NiCE guidelines on Ethics, Risk, compliance
• Review data and infrastructure readiness of the solutions
• Write clean, tested, documented code that others can pick up and extend
• Turn ideas into working prototypes quickly, and into demonstrable value for the business teams who proposed them

Take Prototypes to Enterprise Grade

• Define what enterprise-grade means for SPARK: security, access control, privacy, reliability, scalability, observability, and cost
• Harden prototypes for global rollout, including CI/CD, automated tests, evaluation pipelines, monitoring, and rollback
• Establish LLM evaluation practices: test sets, regression tests, hallucination checks, and quality dashboards
• Work with Security, Legal, and Architecture teams to embed responsible AI and data protection requirements into every design

Advise and Lead

• Act as trusted technical adviser to business teams, the Project Manager, and senior leaders on feasibility, trade-offs, effort, and risk
• Review designs and code, mentor the Technical AI Architect