Learning Analytics & Adoption Consultant

Overview If you enjoy working at the intersection of learning, data, technology, and customer experience, this role is for you. Help shape the future of customer learning at NIQ. NIQ is transforming how customers learn, adopt, and get value from our data, products, and platforms. In this role, you’ll help use data and insights to shape digital learning experiences that support NIQ’s large, global FMCG and T&D clients as they move from onboarding to confident product adoption. Work on visible, strategic initiatives. You’ll contribute to global, leadership-visible client learning initiatives, including the implementation of a new Learning Experience Platform. From defining meaningful measures of success to analyzing learner behavior and identifying adoption opportunities, you’ll play a hands-on role in building a modern, global learning ecosystem. Collaborating across Product, AI, Technology, UX, and content teams, your work will directly support strategic initiatives that bring NIQ’s innovative client learning solutions to life at a global scale. Grow future-ready skills. If you’re someone who enjoys exploring data, experimenting with new tools, and turning insights into practical solutions, this role offers the opportunity to build hands-on experience with learning analytics, digital adoption, AI-enabled tools, learning platforms, and business intelligence. You bring a strong foundation in adoption and engagement initiatives, and a passion for using data-informed insights to make learning simpler, smarter, and more scalable. Responsibilities Learning Analytics, Adoption & Platform Operations Data-informed insight, adoption, and continuous optimization of NIQ’s learning ecosystem. Support the implementation, configuration, testing, and launch of a new Learning Experience Platform (LXP), including reporting, measurement, and ongoing optimization. Partner with stakeholders and technology teams to develop learning dashboards, reporting, KPIs, and recurring performance analyses. Analyze learner engagement and behavior to identify adoption gaps, areas of friction, and opportunities to improve the learner experience. Translate learning and platform data into clear, actionable recommendations for experience improvements, personalization, adoption initiatives, and continuous optimization. Contribute to ongoing platform administration, including content governance, setup, publishing, and QA tasks in the LXP and related systems to ensure quality and consistency. Contribute to support issue resolution by troubleshooting learner access, tracking, and related learning platform issues to maintain a reliable learning experience. Maintain process documentation and use learner insights and performance data to continuously optimize learning platforms and global learning delivery.

Bachelor’s degree or equivalent practical experience in Analytics, Business, Learning & Development, Information Systems, Marketing, or a related field. 2–5 years of experience in learning analytics, digital analytics, customer education, product adoption, learning technology, or a related field. Hands-on experience working with LMS/LXP platforms and learner data, including reporting, platform analytics, or measurement of learner engagement and adoption. Demonstrated experience translating learner or user behavior insights into actionable recommendations . Experience developing dashboards, reports, KPIs, or data visualizations using tools such as Power BI, Tableau, or similar. Strong analytical and problem-solving skills, with the ability to identify patterns and investigate trends. Strong written and verbal communication, attention to detail, and ability to collaborate effectively across business and technology teams. Nice to have: SQL, Power Query, or similar data transformation skills Experience with SaaS or customer education analytics Experience using AI or automation to support analysis and reporting Experience with LMS/LXP administration, SCORM-based learning, o