Software Development Engineer III - Backend

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

Join Observe.AI and build the backend that powers AI agents, transforming customer service for global enterprises. You’ll work on complex, high-scale systems where your code has a direct and visible impact. With a culture that prizes speed, innovation, and ownership, this is your chance to sharpen your skills and shape the future of AI-powered experiences.

You’ll partner closely with product, design, and engineering leaders to define the roadmap and deliver solutions that truly matter. If you’re looking for an opportunity where your expertise drives innovation, your ideas shape the future of the platform, and your growth is fueled by working with smart, supportive peers, this is the place for you.

What you’ll be doing

• Contribute to building and deploying AI Agents for customer service in the form of Voice Agents, Chat Agents, and Coilots at enterprise scale.
• Contribute to the full application lifecycle by designing, coding, testing, deploying, and debugging - all with a high bar on quality.
• Collaborate with the product and design team to translate the product roadmap into a clear and actionable technical roadmap.
• Develop reusable code, frameworks, and libraries to accelerate development and maintain consistency across projects.
• Optimize applications for speed, scalability, and reliability - hence proactively addressing bottlenecks and performance issues.
• Implement robust security measures and data protection practices to safeguard applications and sensitive customer data.
• Design and manage scalable data storage solutions that ensure efficiency, reliability, and long-term maintainability.
• Build and scale efficient data pipelines to process large volumes of data with accuracy and speed.
• Review work of other team members (at all levels), provide feedback to them and lead by example on all of the above factors
• Represent the observe engineering and demonstrate thought leadership at the tech conferences by presenting solutions to complex challenges

What you’ll bring to the role

• 5-9 years of experience in building large-scale products
• Strong expertise in at least one high level  programming language (like Python, Java, Golang), and familiarity with a few more (You should be comfortable to working on Python with immediate effect and any other languages that fit the use case in future)
• Good knowledge in at least one of the SQL or no-SQL databases (like Postgres, MongoDB, Cassandra)
• In depth knowledge on some of the asynchronous communication tools (like Kafka, SQS  temporal. etc.), good understanding of popular caching tools(like Ehcache, Memcache, Redis)
• Customer first thought proce