Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Okta is The World’s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box we’re looking for lifelong learners and people who can make us better with their unique experiences. The Technology Data and Intelligence (TDI) team at Okta is dedicated to boosting internal efficiency through the implementation of secure, scalable, and innovative systems.
About the Role
We are looking for a Senior Salesforce Product Analyst to join the TDI team and help scale our internal systems with a focus on security and reliability. You will leverage your deep knowledge of CPQ and Sales Cloud, covering everything from provisioning to case management, to partner with GTM teams and uncover data-driven efficiencies. In this role, your work will bridge the gap between business needs and technical solutions to drive operational success.
Key Responsibilities:
Requirements Gathering and Analysis:
- Work closely with business stakeholders to understand their requirements and challenges, translating them into detailed and actionable user stories.
- Conduct thorough analysis of existing processes and systems to identify opportunities for improvement.
- Salesforce CPQ Configuration:
- Leverage your expertise in Salesforce CPQ to implement solutions that align with business needs. This includes product and price rule configuration, and advanced approvals.
Solution Design and Implementation:
- Collaborate with developers and administrators to design and implement enhancements and customizations.
- Deliver Salesforce CPQ and Salesforce.com platform updates as a core member of a team responsible for the design, development, testing, and release of enhancements and strategic projects.
- Stakeholder Collaboration:
- Partner with different functions such as Deal Desk, Partner Ops, Order Management, Pricing and Packaging, and Sales Ops to design, implement, and enhance the CPQ platform for Direct and Channel Sales teams.
Data Management and Reporting:
- Ensure the integrity and accuracy of Salesforce data through effective data management practices.
- Create and maintain reports and dashboards to provide insights into key performance metrics and support decision-making.
System Integrations:
- Collaborate with technical teams to design and implement integrations between Salesforce and other systems within the organization.
- Ensure seamless data flow and interoperability between Salesforce and external applications.
Quality Assurance and Testing:
- Develop and execute comprehensive test plans to validate the functionality and performance of Salesforce solutio
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