Client Servicing Manager

About One Impression

One Impression is the #1 creator and influencer marketing platform, connecting 3M+ trusted creators with leading brands globally. We are revolutionizing how brands and creators collaborate through a transparent, tech-enabled platform that drives efficiency, speed, and measurable impact.

We work with leading brands across FMCG, Beauty, D2C, E-commerce, and Consumer Tech, empowering them to scale creator-led marketing with data-driven insights and best-in-class campaign execution.

Role Overview

The Client Servicing Manager will be responsible for driving end-to-end brand relationships, campaign strategy, and client retention across One Impression's marketplace and managed services. You'll lead a team of account managers and specialists, ensuring world-class execution, consistent client satisfaction, and revenue growth across assigned accounts.

This is a cross-functional leadership role requiring coordination between sales, operations, creators, and the product team to deliver exceptional client outcomes.

Key Responsibilities

1. Client Relationship Management

• Own relationships with key brand clients, ensuring satisfaction, retention, and growth.
• Act as the primary point of contact for strategic accounts, understanding brand objectives and delivering customized influencer/content solutions.
• Build long-term partnerships and identify opportunities for upselling and renewals.

2. Campaign Strategy & Delivery

• Translate brand briefs into actionable campaign plans with clear deliverables, pricing, and timelines.
• Collaborate with creator operations and strategy teams to ensure on-time and quality execution.
• Monitor campaign performance, optimize outcomes, and present results through structured reports and insights.

3. Team Leadership

• Lead, mentor, and grow the client servicing team, ensuring strong client communication, operational excellence, and proactive account management.
• Drive productivity, process adherence, and performance metrics across the team.
• Develop training modules for campaign execution, client handling, and internal coordination.

4. Business Growth & P&L Ownership

• Contribute to revenue targets through renewals, cross-selling, and expansion of existing brand partnerships.
• Support leadership in forecasting, budgeting, and reporting on client portfolio performance.
• Partner with marketing, sales, and product teams to drive client success stories and case studies.

5. Process & Collaboration

• Identify inefficiencies in client operations and work with internal teams to automate and improve workflows.
• Leverage One Impression's tech platform and analytics tools to enhance campaign outcomes and transparency.
• Ensure alignment between client needs, creator deliverables, and internal capabilities.

Requirements

• 3-6 years of experience in client servicing, account management, or brand partnerships, preferably in influencer marketing, digital marketing, or SaaS platforms.
• Proven ability to manage multiple enterprise clients and large-scale campaigns simultaneously.
• Exceptional communication, presentation, and stakeholder management skills.
• Strong analytical mindset with experience in campaign reporting, ROI analysis, and P&L understanding.
• Experience leading a team of 4–10 members across account management or delivery functions.
• Deep understanding of influencer marketing, brand communication, and digital content ecosystems.
• Highly organized with strong problem-solving and multitasking abilities.