Customer Success Engineer - Privacy Automation (AMER)
Strength in Trust
OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.
Location: Bengaluru | Hybrid
Working Hours: 5:30 PM – 2:30 AM IST (AMER)
Experience: 3 - 5 years preferred
As a Technical Engineer - Privacy Automation (AMER timezone) at OneTrust, you will be a key enabler of customer success by helping users overcome product-related challenges through focused, high-quality “Ask the Expert” sessions. These 1–2 hour sessions provide hands-on troubleshooting, guidance, and configuration support to customers across our platform. Your role is to help unblock customers and empower them with the knowledge and confidence to effectively use OneTrust to meet their operational needs.
You will bring product expertise, strong communication skills, and a calm, customer-first mindset to every interaction. While this role is primarily reactive and tactical in nature, it plays a critical role in ensuring positive customer outcomes. In addition to delivering sessions, CSEs contribute reusable content such as knowledgebase articles, blog posts, and video tutorials to support scalable enablement.
This position is an ideal stepping stone for those looking to grow into more strategic, consultative roles within the Customer Success Architecture team.
Your Mission
- Deliver 1:1 “Ask the Expert” sessions with customers focused on resolving issues, clarifying product behavior, and answering “how-to” questions across one or more OneTrust solution domains - Privacy Automation and/or Data & AI governance modules.
- Translate customer challenges into actionable guidance, empowering users to configure, troubleshoot, and move forward confidently.
- Stay calm and professional under pressure, especially when working with frustrated or time-sensitive customers.
- Build trusted working relationships with customer users and administrators through empathy, product knowledge, and clear communication.
- Partner with TAs, Support, Product, and Enablement teams to relay customer insights and improve internal processes.
- Create and maintain scalable enablement assets that reflect common patterns seen in customer engagements.
Preferred Background
- Prior experience as a OneTrust Implementation Consultant or Support Engineer, or in a customer-facing role involving direct OneTrust platform usage.
- Candidates without OneTrust experience must demonstrate expertise in a comparable platform (e.g., GRC, privacy, data governance, consent management) with proven ability to ramp quickly.
Qualifications
Experience
- Experience in a technical customer-facing role such as Customer Success, Support Engineering, Professional Services, or Solutions Consulting.
- Familiarity with cloud-based software pla
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