Localization Manager

About the Team OpenAI’s Localization team operates differently from a traditional localization function: everyone contributes to growth and retention and proactively upholds a high bar for operational excellence. We default to leveraging OpenAI’s own products and technical stack to rethink how localized content is created, delivered, and scaled. Our north star is to keep raising the standard for AI-native global work while consistently shipping at a pace that sets a new bar for the industry. About the Role OpenAI is looking for a Localization Manager to deliver high-quality localized marketing creative at scale across our highest-priority markets, products, and B2C and B2B audiences. This role owns creative localization from brief through final delivery, combining strong localization judgment with hands-on workflow design and automation. In this role, you will Own a portfolio of concurrent localization programs from intake and scoping through delivery, tracking dependencies, risks, deadlines, and decisions across markets. Translate creative and campaign briefs into localization plans that define market coverage, asset scope, workflow, context, review rounds, owners, and acceptance criteria. Lead transcreation and cultural vetting across static and motion creative, video and subtitles, social copy, prompts, push notifications, and app-store content. Brief and coordinate language specialists, market leads, regional partners, localization vendors, creative agencies, producers, and designers; create clear instructions that enable high-quality work across time zones. Contribute to terminology and localizability decisions, maintain shared glossaries and guidance, and ensure localized creative assets adhere to established language and market policies. Lead linguistic and in-context quality review, consolidate specialist feedback, validate implementation, distinguish ship-blocking issues from preferences, and provide clear final approval or remediation guidance. Partner with creative and production teams to make localized work executable across many production and delivery systems. Continuously improve localization workflows by prototyping and maintaining API-based automations, connectors, and lightweight internal tools Build AI-enabled feedback and quality systems that turn market insight into reusable guidance, validate review outputs, and surface inconsistencies while preserving human judgment. Establish quality controls appropriate to each market, content type, and level of risk, with automated verification to check review outputs, surface inconsistencies, and strengthen human judgment. Maintain clear reporting on progress, tradeoffs, launch readiness, and the business impact of the work. You might thrive in this role if you have 7+ years of experience managing localization programs in fast-moving technology or consumer environments with complex creative-production needs. A strong record of delivering multi-market marketing localization and transcreation across several content types and production formats. Experience managing language specialists and vendors, including briefing, capacity management, quality calibration, feedback, and escalation. Excellent localization judgment: you can separate linguistic correctness, cultural resonance, brand preference, implementation defects, and genuine launch risk. Hands-on experience with localization and creative-production systems, including TMS, CMS, Figma, Frame.io , and project-management tools; comfort learning and connecting new systems quickly. Strong program-management habits, including scope definition, prioritization, dependency management, deadline control, and concise stakeholder communication. Ability to operate through ambiguity, changing creative, compressed timelines, and many parallel workstreams. Skill at influencing cross-functional partners without relying on formal authority and at building trust with regional and language experts. A demonstrated AI-native working style