Senior UX/CX Designer

The Enterprise Digital Product Office (EDPO) at Optum is a centralized organization focused on accelerating digital transformation across the enterprise. The team partners across business, technology, and operations to design, build, and scale product-centric solutions that improve customer experiences, optimize operational workflows, and deliver measurable business outcomes. The team drives consistency in product strategy, agile delivery, and design practices, enabling teams to operate with greater speed, clarity, and impact. By aligning cross-functional stakeholders and leveraging modern technologies-including cloud platforms, data, and AI-the organization supports the development of scalable, user-centered solutions that help advance Optum's mission to build a more effective and equitable health care system.

As a Senior Product Designer, you'll lead the design of complex digital experiences across responsive web and mobile applications while helping shape product direction and customer outcomes. You'll drive discovery, facilitate cross-functional collaboration, mentor fellow designers, and influence product strategy through thoughtful design, research, and data-informed decision making. This role balances strategic thinking with hands-on design execution.

Primary Responsibilities:

• Lead the end-to-end design of complex product initiatives, from discovery and concept development through delivery and continuous improvement
• Partner with product managers, engineers, researchers, and business stakeholders to define problems, identify opportunities, and create user-centered solutions
• Facilitate discovery activities, including stakeholder workshops, journey mapping, concept exploration, and experience visioning to inform product direction
• Translate user research, analytics, and business insights into design strategies that balance user needs, business objectives, and technical feasibility
• Explore multiple design concepts, iterate based on user feedback and testing, and continuously refine experiences throughout the product lifecycle
• Define and communicate design concepts through user flows, wireframes, high-fidelity mockups, prototypes, and compelling design presentations
• Champion user-centered design, accessibility, and inclusive design principles while advocating for the needs of diverse users throughout the product lifecycle
• Drive consistency by contributing to and evolving the design system, reusable patterns, and design best practices across products
• Build alignment across cross-functional teams by communicating design rationale, facilitating discussions, and influencing product decisions
• Leverage AI-enabled tools responsibly to improve research, ideation, documentation, and design workflows while helping identify opportunities to increase team effectiveness
• Partner closely with engineering throughout implementation to ensure high-quality execution through design reviews and quality assurance
• Mentor and provide constructive feedback to other designers, helping elevate design quality and foster a collaborative learning culture
• Demonstrate curiosity, adaptability, and continuous learning while contributing to the evolution of design practices across the organization
• Collaborate effectively with globally distributed teams, including partners across multiple time zones, while communicating design decisions clearly and confidently
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 7+ years of experience designing digital products for web and mobile applications
• Experience leading discovery activities and collaborating with cross-functional teams throughout the product development lifecycle
• Experience working in Agile product development environments
• Solid portfolio demonstrating expertise in leading end-to-end product design for complex digital experiences
• Expert proficiency with Figma for interface design, prototyping, design systems, and design documentation
• Deep understanding of user experience design principles, interaction design, information architecture, accessibility, and enterprise product design
• Demonstrated solid communication, facilitation, and presentation skills with the ability to influence stakeholders at multiple levels
• Demonstrated ability to mentor designers and contribute to a collaborative design culture

Preferred Qualifications:

• Experience designing enterprise software or large-scale digital products
• Experience working in a Product Company, Global Capability Center, or consulting organization supporting long-term product development
• Experience collaborating with globally distributed teams, including U.S. based stakeholders
• Experience using AI-enabled tools to improve research, design exploration, documentation, or team workflows
• Healthcare experience is preferred but not required. Experience designing products in similarly complex or regulated industries including insurance, financial services, retail, telecommunications, life sciences, pharmaceuticals, or enterprise software is also valued