Serves as a consultant and leads the design and architecture of infrastructure and service, ensuring alignment with reliability and functionality standards. Takes full ownership of forecasting of demands and responding to capacity needs. Owns collaborations with software development teams to develop reliable and scalable infrastructures. Recommends methods for performing data collection to maintain and optimize operations and reliability. Oversees incident response and/or maintenance tasks. Provides strategic, future-oriented health and performance reporting. Contributes to strategies for automation and reviews the development and implementation of automation. Provides expert-level communication about services and anticipates, analyzes, and explains the impact of changes, considering strategic goals. Serves as a role model in providing support for technology and reviews documentation for accuracy. Leads the implementation of innovative tools and provides expertise in site reliability trends.