SME - Online-Enterprise - Senior Manager/DGM 6074

Title: Subject Matter Expert
Location - Noida

About Paytm Group:
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to
pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag, and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR, and Payment Gateway, where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and the Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans, and BNPL, sourced by its financial partners.

About Paytm Payments Services (PPSL):
PPSL enables thousands of online merchants to offer a world-class, frictionless payment experience to their customers. We are present across large enterprises and startups, including well-known unicorns alike. We strive to take payments beyond an enabler and an instrument to drive revenue and user growth for our merchants. Paytm's online payment gateway is a B2B Business regulated by the RBI, as it allows only authorized entities to conduct PA PG (Payment Aggregator Payment Gateway) business. This team is
responsible for growing the penetration of Paytm’s PA PG business among Indian merchants.

About the role:
We are looking for highly driven and customer-focused professionals to join our Enterprise Payments team as a Subject Matter Expert (SME). The role requires working closely with Sales, Product, and Business teams to drive merchant acquisition, solution consulting, and adoption of Paytm’s payment services
products. The SME will play a critical role in enabling enterprise sales by providing deep domain expertise in card payments, payment workflows, and digital payment solutions.

● The ideal candidate should have strong knowledge of the payments ecosystem, excellent stakeholder management skills, and the ability to translate complex payment solutions into business value for
enterprise merchants. Expectations / Requirements :
● Partner closely with enterprise sales teams to drive merchant acquisition and revenue growth by
acting as a payments domain expert during client discussions and solution presentations.
● Engage with CXOs, payment heads, product teams, and business stakeholders to understand
merchant requirements and recommend suitable payment solutions.
● Support sales teams in pitching Paytm’s payment suite, including Card Payments, Tokenisation,
International Card Payments, Pre-auth & Capture, Payment Gateway solutions, UPI, and value-added payment products.
● Act as a trusted advisor for merchants by providing consultative solutioning aligned with their business models, payment flows, and customer experience goals.
● Work with Product and Technology teams to identify market requirements, product gaps, and opportunities for enhancing payment offerings.
● Contribute towards product ideation, competitive benchmarking, and feedback-driven improvements to strengthen Paytm’s market positioning.
● Drive product adoption and merchant penetration by enabling successful onboarding, training, and solution implementation.
● Lead merchant-facing discussions for new product launches, feature enhancements, and payment optimization initiatives.
● Prepare Business Requirement Documents (BRDs), use cases, and workflow recommendations to support product enhancements and digital-first customer journeys.
● Coordinate with cross-functional teams, including Product, Compliance, Finance, Operations, Legal, and Technology to ensure seamless execution and faster resolution of merchant requirements.
● Track industry trends, co