Product Solution Engineer(2-4 years)

As a PSE in the Merchant Offline pod, you would be part of few highly scalable and technically challenging services such as Merchants, Onboarding, Insights, etc. You would be expected to understand the systems and their capabilities in depth and leverage them for business and product needs. On one hand, you would be working closely with ops teams to help them configure various kinds of constructs, set up requirements on ground and merchant connect with PhonePe and workflows and help extract business reports, While on the other hand, you'll be interacting with the developers in the team to understand the system better, escalate critical customer issues to them after having done the first level technicals analysis yourself and partner with them for solutioning new constructs and platform requirements. The tech skill sets that you should possess or hone would be that of Python scripting, FQL/ SQL database fundamentals, Unix/Linux commands (grep, sed, cut, scp, cron, etc.), data structures and problem solving. The role requires quite a bit of stakeholder management, hence effective communication and organizing skills too are a must. Responsibilities: * Debugging, troubleshooting and fixing production software issues and customer escalations * Write Python/Shell/Perl script and aggressively automate manual tasks through scripting * Developing, scripting and owning monitoring solutions for production and non-production environments and applications * Develop features/enhancements in existing stable systems/components * Understanding and working with other internal teams and their systems * Provide feedback from customers/users to the team * Maintain an on-call runbook, on-going record of problem analysis and resolution activity in an on-call tracking system

Educational Background: Bachelors of Engineering. Required Skills: 1. Knowledge of Python scripting language is required, knowing JAVA as well is a plus. 2. Good exposure to MySQL and writing SQL queries. Should be able to write and understand complex joins. 3. Network and Application calls understanding from front-end and back-end connectivity perspective. 4. Proven success record in fast-paced production support environment. 5. Programming experience in any language (Java/C++) will be a plus. 6. Good in problem-solving and analytical skills. 7. Excellent written and verbal communications skills. A successful track record of responding/resolving customer issues through written communication. 8. Prior experience in fin-tech or e-commerce or web services domain will be a plus. 9. Ability to effectively work with a cross-functional team. 10. Possess the ability to understand business problems and provide solutions/information related to the business requirements.