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Product Solution Engineer 2 - Pune

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About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. 

 

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

 

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Overview
We are seeking a motivated and skilled Product Solution Engineer with 2+ years of experience to join our dynamic team at PhonePe. The ideal candidate will have a strong foundation in production support, troubleshooting, and automation. This role requires a proactive problem- solver who can maintain system stability, automate manual tasks, and effectively bridge the gap between technical operations and business requirements.


Key Responsibilities:
● Diagnose, troubleshoot, and fix production software issues efficiently
● Develop and own monitoring solutions for both production and non-production environments and applications
● Develop smaller complexity features and enhancements in existing stable system components
● Adapt installers, shell scripts, and Perl scripts to aggressively automate manual tasks
● Provide valuable feedback from customer users to the internal engineering and product teams
● Maintain an ongoing record of problem analysis and resolution activity in an on-call tracking system


Required Qualifications:
● 2 to 4 years of relevant professional experience
● Proven success working in a fast-paced production support environment
● Demonstrated ability to communicate effectively in writing, with a successful track record of responding to and resolving customer issues
● Excellent written and oral communication skills
● Strong analytical and problem-solving skills
● Ability to effectively work and collaborate with cross-functional teams
● Possess the ability to understand business problems and provide data, solutions, or information related to business requirements


Technical Skills:
● Scripting & Automation: Strong knowledge of scripting languages (e.g., Python, Perl, Shell script) required
● Databases: Good exposure to MySQL with the ability to write and understand complex SQL joins
● Programming Languages: Experience in any programming language (C++, Java, or RubyOnRails is a strong plus)

● Systems: On-call tracking systems and production monitoring solutions

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