Contracts Manager

The Opportunity

Postman's commercial business is scaling quickly across enterprise and mid-market segments, and the volume and complexity of the company's contracting work is growing with it. As Contracts Manager, you will own the operational engine that keeps Postman's commercial deals moving, from contract intake and template management through signature and execution. You will be the person who makes sure nothing falls through the cracks. Speed and precision are the baseline as you manage a high volume of global contracts.

Reporting to the Managing Counsel, Commercial, you will manage Postman's contract lifecycle management platform (Ironclad), build and maintain the templates, playbooks, and documentation that the Legal and GTM teams rely on, and directly support high-volume commercial transactions by handling routine agreements and coordinating signature workflows. You will work closely with Deal Operations, Finance, Sales, and your Legal teammates to ensure that contracts are executed accurately, on time, and in a way that scales. You’ll also build processes and systems that work at today's volume and scale to support the next stage of Postman's growth. This role is equal parts systems thinking, process discipline, and cross-functional coordination.

What You'll Do

Contract Lifecycle Management and Ironclad Administration

• Serve as the primary administrator for Postman's Ironclad CLM platform, owning system configuration, workflow design, user management, and ongoing optimization.
• Build, maintain, and improve automated contract workflows in Ironclad that reduce cycle times and minimize manual steps for the Legal and GTM teams.
• Manage contract records, metadata, and reporting within Ironclad to ensure accurate, searchable, and auditable documentation across the full contract lifecycle.
• Develop and maintain dashboards and reports that give Legal, Deal Operations, and Finance leadership visibility into contract volume, cycle times, bottleneck patterns, and other key metrics.
• Troubleshoot system issues, coordinate with Ironclad support and our internal Salesforce and GTM tooling team on platform updates, and evaluate opportunities to extend, integrate, and automate CLM functionality.

Commercial Deal Support

• Support commercial deal flow by preparing, routing, and managing routine agreements, including NDAs, order forms, and standard procurement documents using approved templates and established playbooks.
• Coordinate signature workflows across internal stakeholders and external counterparties to ensure timely execution, following up proactively to keep deals on track.
• Triage incoming contract requests and route complex or non-standard matters to the appropriate attorney on the Legal team.

Playbooks, Templates, and Documentation

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