Product Manager / Solution Designer - ServiceNow ITOM

Job Title

Product Manager / Solution Designer - ServiceNow ITOM

Experience

10-16 Years

Location

Hyderabad (Hybrid)

Job Summary

We are looking for an experienced ServiceNow ITOM Product Manager / Solution Designer with strong expertise in Enterprise Architecture, CSDM (Common Service Data Model), and Business Analysis. The ideal candidate will lead enterprise-scale ITOM transformation initiatives, define solution architecture, and drive ServiceNow platform strategy aligned with business and operational goals.

The candidate should possess hands-on expertise in ServiceNow ITOM modules, CMDB governance, Discovery, Service Mapping, cloud integrations, and enterprise service modeling while collaborating with business stakeholders, architecture teams, and engineering organizations.

Key Responsibilities

• Lead architecture, design, and implementation of ServiceNow ITOM solutions.
• Define and manage ITOM product roadmap and platform strategy.
• Design scalable enterprise solutions for:
  • Discovery
  • Service Mapping
  • Event Management
  • CMDB
  • Cloud Discovery
  • Orchestration & Automation
• Drive adoption and governance of CSDM across enterprise services and applications.
• Align ServiceNow architecture with enterprise architecture standards and IT strategy.
• Conduct requirement gathering, business analysis, and stakeholder workshops.
• Translate business requirements into technical and functional solution designs.
• Define CMDB data models, governance processes, and service mapping strategies.
• Collaborate with infrastructure, cloud, security, and operations teams for integrations and onboarding.
• Provide consulting and thought leadership on ITOM best practices and platform optimization.
• Ensure successful delivery through coordination with development and implementation teams.
• Support estimation, solution proposals, and architecture reviews.

Required Skills & Qualifications

Mandatory Skills

• 10-16 years of overall IT experience.
• Strong experience in ServiceNow ITOM implementation and solution design.
• Expertise in:
  • CMDB
  • Discovery
  • Service Mapping
  • Event Management
  • CSDM
• Strong understanding of Enterprise Architecture principles.
• Experience in Business Analysis, requirement gathering, and stakeholder management.
• Knowledge of ITIL processes and IT Operations Management.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Strong communication, presentation, and documentation skills.

Preferred Qualifications

• ServiceNow CIS-ITOM Certification
• ServiceNow CSA Certification
• TOGAF Certification
• ITIL Certification
• Experience in Agile/Scrum delivery models
• Exposure to AIOps and Observability solutions

Soft Skills

• Strong leadership and ownership mindset
• Excellent analytical and problem-solving skills
• Ability to work with senior business and technology stakeholders
• Strong collaboration and communication skills
• Strategic and solution-oriented thinking