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Lead Technical Solutions Manager

at Reddit · Social Media

Sydney On-site 8+ years 4 days ago

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Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Reddit is at a crucial point in our journey, and we are looking for a Lead Technical Solutions Manager based in Australia to drive the success of Reddit Ads across the APAC market. This role bridges two critical pillars within our organization: Core Ads Technical Support and Advanced Signals Implementation.

Sitting at the intersection of Sales, Product, and Engineering, you will serve as the premier regional subject matter expert (SME). You will handle deep diagnostic investigations to unblock business-critical revenue , while simultaneously driving white-glove, strategic conversions onboarding (CAPI and Pixel) for top-tier regional advertisers. As a Lead Technical Solutions Manager, you are expected to deliver system-level impact, translating field realities into product roadmap improvements and automated internal tools.

Please note that this role is required to work in office 1-2 days per week.

What You’ll Do:

Technical Troubleshooting: Execute advanced diagnostic procedures to resolve complex, ambiguous campaign delivery, tracking discrepancies, and auction performance blockers across Reddit’s ad platform. Partner with Ads Engineering to drive resolutions within specified SLAs.
Signals & CAPI Onboarding: Lead end-to-end technical discovery and migration calls with priority APAC advertisers. Assess their technical stacks, configure event mapping, and guide them through seamless Conversions API (CAPI) and pixel integrations.
Quality Assurance & Debugging: Perform meticulous QA and payload validation to ensure accurate, deduplicated, and high-quality event data flows between client databases and Reddit's platform.
Cross-Functional Strategy & Roadmap Influence: Aggregate regional ticket trends and advertiser friction points. Package technical findings into concise business narratives to influence Product and Engineering roadmaps, steering product readiness for localized tentpole moments.
Scalability & Tooling Strategy: Identify operational inefficiencies and architect automated troubleshooting tools, internal runbooks, or dashboards (e.g., via Hex, Looker, SQL) to reduce white-glove dependencies and drive systemic queue reduction.
On-Call Support: Participate in a high-level senior rotation schedule to provide support for critical, revenue-blocking platform issues.

Required Qualifications:

Experience: 8+ years of total experience in ad tech, solutions engineering, sales engineering, or a highly consultative technical client-facing capacity.
Signal Expertise: Hands-on experie

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