SAP Delivery Manager

Position Overview We are seeking an experienced SAP Delivery Manager to lead end-to-end service delivery across transformational SAP projects and Application Management Services (AMS). This senior role requires 12-15 years of experience in managing complex SAP implementations, practice management, and multi-geography account operations with full P&L accountability. Key Responsibilities Service Delivery Leadership Oversee all business operations, people, and end-to-end service delivery processes to ensure consistent, high-quality service to clients Manage cross-functional teams across multiple geographies and drive operational efficiency Ensure SLA/KPI adherence and maintain strong client relationships throughout project lifecycle Lead transformational SAP projects including Greenfield implementations, Brownfield upgrades, and hybrid scenarios Practice & Account Management Handle multiple client accounts across different geographies with full accountability for service delivery excellence Drive SAP Practice management initiatives and standardization in operational models Manage overall cost optimization while maintaining service quality and client satisfaction Accountable for top-line growth and responsible for bottom-line profitability of assigned portfolio Team Leadership & People Management Lead and manage large cross-functional teams including SAP consultants, technical experts, and support staff Drive employee retention initiatives and performance management across global delivery teams Foster continuous learning and skill development to enhance service delivery capabilities Implement automation and process improvement initiatives to drive operational efficiency Client & Stakeholder Management Serve as primary escalation point for critical issues and complex stakeholder management scenarios Maintain executive-level relationships with C-suite clients and key decision makers Conduct regular governance meetings and strategic planning sessions with internal and external stakeholders Drive value realization discussions and ensure alignment with client business objectives Operational Excellence & Reporting Establish and maintain service delivery frameworks, quality standards, and best practices Provide comprehensive internal and external reporting on delivery metrics, financial performance, and operational KPIs Drive process improvement and simplification initiatives to enhance service delivery efficiency Implement risk management strategies and proactive issue resolution mechanisms Required Qualifications Experience & Expertise 12-15 years of progressive experience in SAP delivery management and consulting Proven track record in managing transformational SAP projects (Greenfield/Brownfield implementations) Extensive experience in SAP AMS operations and support services management Strong background in SAP Practice management and multi-account operations across geographies Demonstrated P&L accountability and experience managing business portfolios Technical & Functional Skills Deep expertise in SAP ecosystem including S/4HANA, ECC, and cloud solutions Comprehensive understanding of SAP modules: FI/CO, MM, SD, PP, QM, PM, HR Experience with SAP implementation methodologies and AMS service delivery frameworks Strong knowledge of SLA/KPI management and operational excellence practices Leadership & Management Proven ability to lead large, diverse teams across multiple geographies Strong business acumen with experience in client relationship management and stakeholder engagement Excellent escalation management and conflict resolution skills Experience in employee retention, performance management, and organizational development Education & Certifications Bachelor's degree in Engineering, Computer Science, IT, or related field SAP certification in relevant modules (mandatory) Project Management Professional (PMP) or equivalent certification ITIL Foundation certification preferred Key Performance Indicators Service delivery excellence m