About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

We are actively seeking talented professionals with a demonstrated background in credit card and/or banking management to shape our vision, deliver smart financial solutions, and democratize finance. Join us as we revolutionize the credit and banking landscape and redefine the way people interact with financial services. Our team is dedicated to building robust risk defenses and creating a safe, trusted financial ecosystem for our customers. We work closely with product, engineering, and operations teams to solve complex problems and build a highly secure platform together!

As Senior Manager, Head of Fraud Strategy, you will lead the strategy and execution of fraud policy and models for both credit card and banking business. In this role, you will lead a team of high-performing individuals to deliver a strategic roadmap to fight against fraud. We are excited to find someone who is ready to make a significant impact on our fraud risk management practice!

This role is based in our Menlo Park, CA, New York, NY, or Washington, DC offices, with in-person attendance expected at least 5 days per week. 

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Leverage data, technology, and customer-focused thinking to design and execute the roadmap for fraud prevention in the credit card and banking business
• Collaborate with partners from product, operations, and engineering to build and deploy fraud defense strategies that protect the customer and the business
• Be entrepreneurial and seek information/data to solve complex problems
• Manage a team of high-performing individuals to deliver a coherent fraud strategy for the business
• Communicate clearly and effectively with senior leadership, tailoring content to the audience and ensuring alignment across product, operations, and engineering teams

What you bring

• 10+ years of demonstrated ability building and leading fraud risk management strategies in the credit card and banking space in fintechs, traditional banks, or payment companies
• Hands-on operational leadership and strong collaborative and influencing abilities across product and engineering teams
• Strong quantitative analytical skills
• Strong communication skills and the ability to simplify complex programs and focus on key areas of leverage
• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field

Leadership expectations

Our ambitious roadmap requires a great culture shaped by exceptional leaders. Here’s what we