Technical Program Manager, Public Sector

Scale's Public Sector customer base is growing rapidly, and you will ensure that these customers become passionate, lifelong Scale partners. As a member of our Public Sector Delivery team, you are a catalyst, willing to go deep, get technical, and drive change.  You are the ultimate hands-on leader, triaging customer issues and support, using data and analytics to align internal resources around Scale’s hardest problems, and driving the creation of tools that add direct value to Scale’s Public Sector customers. All of this serves an ultimate goal of delivering outsized value in supporting our Public Sector customer’s AI/ML objectives.  

Your natural inclination is to dive into both technology and organizational processes to craft effective solutions and gain efficiencies. You are biased towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver on customer objectives. You have a track record of driving technical projects to completion, and stewarding lasting organizational change. And you are naturally empathetic, have high EQ, and excel at building long-term relationships through diligent problem solving, domain competence, and thoughtful, strategic discussions

You will:

• Drive innovation and transformation by diving deep into technical and operational challenges, solving undefined problems, and delivering impactful solutions for Public Sector customers
• Leverage technical concepts, tools, and expertise to create solutions from scratch or drastically improve existing solutions
• Use data, analytics, and technical expertise to align internal resources and create tools that directly add value to customers in the public sector space
• Transition AI/ML technologies and processes into working Public Sector products / solutions even when requirements are undefined or ambiguous
• Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision and generative AI domains
• Lead a cross-functional team to exceed the customer’s AI/ML objectives
• Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
• Strategically identify ways we can make customer success repeatable and solve issues for future customers
• Address engineering problems alongside the product development teams

Must Haves:

• An active TS/SCI clearance
• 3+ years of experience succeeding in stakeholder management or customer-facing role
• A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
• A deep understanding of ML operations process
• A track record of structured, analytics-driven problem-solving
• Excellent verbal and written communication skills
• Willingness to travel at least 25% of the time

We have a diverse team with a variety of skill sets, many have:

• 10+ years of professional experience, often in a customer-facing technical program management role in industry or government.
• Prior experience at an API technology company and / or managing technical customers using an API
• Proficiency in Python, SQL or other programming languages