Advisory Solution Architect

The ServiceNow Partner Design Studio is looking for a Solution Architect with a passion for innovation, co-creation, and cutting-edge design practices. This is a unique opportunity to shape partner-branded solutions using an AI-first approach —where AI is embedded into every step of design and solutioning. If you're excited about transforming industries with AI-powered solutions and thrive in strategic technical roles, this could be the role for you. What you get to do in this role: As a member of the Partner Design Studio, you’ll co-create offerings with some of the world’s most strategic partners. You’ll be a key contributor in designing and guiding AI-infused ServiceNow solutions that address real-world business challenges. This is a partner-facing advisory and co-creation role — not a delivery, implementation, or platform administration role. The ideal candidate is a senior technical consultant who leads executive-level workshops, designs AI-first solutions, and creates scalable offerings Partner-Facing Technical Leadership: Serve as a trusted technical advisor to senior partner and executive stakeholders, leading strategy and architecture discussions that translate business priorities into scalable ServiceNow solutions. ServiceNow Platform Mastery & Architectural Governance : Provide deep expertise across the ServiceNow platform including workflows, integrations, data, instance health, and governance to define roadmaps and enforce leading architectural practices. Communication & Stakeholder Engagements : Lead discussions with large, diverse audiences — including business leaders, technical partners, and executives — driving alignment across competing priorities and translating complex technical concepts into clear, compelling narratives in real time. Must be able to command a room, hold the attention of mixed stakeholders, and move a group from ambiguity to consensus through confident, authoritative communication. Hands-On Build Guidance & Store Readiness : Guide partners through best-practice implementation, technical reviews, and solution readiness, working closely with Certification teams to support Store submission and recertification. Reference Architectures & Reusable Assets : Create and maintain high-quality reference architectures, patterns, and templates that scale across partners and accelerate delivery and time to value. Partner Offering Creation & Go-To-Market Alignment: Co-create partner offerings aligned to ServiceNow GTM strategies and business unit roadmaps, supporting launch planning and market clarity. Impact-Driven Use Case Validation : Prioritize high-value use cases, ensuring alignment with Product and Industry BUs for feasibility, differentiation, and relevance. Outcome and KPI Ownership : Drive toward measurable outcomes such as pipeline influence, Store readiness, certification progress, and revenue impact while tracking engagement KPIs end to end. Cross-Functional Technical Orchestration : Act as the technical hub across Partner Managers, Solution Consultants, ACE, and Business Units, coordinating intake, scope, alignment, and handoffs without slowing execution. AI Fluency & Emerging Technology Leadership : Advise partners on adoption of AI and emerging technologies, positioning AI-enabled architectures and creating reusable patterns that drive real business outcomes.

To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12+ years in technical sales, pre-sales, solution architecture, or similar roles. AI Integration & Implementation : Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. (This may include using AI-powered tools, automating workflows,