Advisory Solution Consultant

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Solution Sales with a strong focus on the Telecommunications industry. You will help drive revenue by bringing deep industry expertise, guiding customers through complex transformation initiatives, and positioning ServiceNow solutions in alignment with telecom-specific operational and business needs. This is a hands-on technical consulting role for someone who can go wide and deep on solution delivery and solution positioning during sales cycles, while acting as a trusted advisor to customers, Sales, Product Management, and executive stakeholders. In line with the Advisory Solution Consultant profile at ServiceNow, this role requires significant depth in a specific functional and industry area, the ability to mentor others, and the capability to help shape account strategy in the assigned vertical What you get to do in this role: Support product sales as a technical and domain expert within a client facing sales team, with particular emphasis on telecom operators and service providers Lead discovery workshops to understand customers’ business challenges, operational models, and technology landscape, and deliver compelling product demonstrations aligned to telecom use cases Engage with customers on industry-specific processes and systems, including service operations, network-related workflows, customer service models, order and case management, and operational efficiency initiatives across telco environments Answer product feature and technical questions from customers, partners, and ServiceNow colleagues, connecting platform capabilities to telecom operating realities Work closely with Sales to develop account strategies and advance opportunities in the telecommunications vertical, consistent with the expectations for advanced and senior Advisory Solution Consulting roles. Provide feedback to Product Management on enhancements that can better address telecom customer needs and create differentiated value Share best practices, reusable assets, and industry knowledge with other Solution Consultants, while mentoring team members in the telecom domain, which aligns with the internal expectations for Advisory-level Solution Consultants. Stay current on market trends, competitive positioning, and the evolving telecommunications landscape Support marketing events, executive briefings, industry conferences, user groups, and trade shows focused on telecommunications and digital service provider

To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or the telecommunications industry 7+ years of pre-sales solution consulting or sales engineering experience • Strong experience in the telecommunications industry, with a solid understanding of telco operations, business processes, and supporting systems Experience working with or selling into major telecommunications providers; prior experience with companies such as Telefónica, Vodafone, Orange, or similar operators is highly valued Proficiency with the ServiceNow product or strong technical expertise with cloud software solutions Experience working collaboratively with Product Management, Product Marketing, partners, and Professional Services Territory management skills, including pipeline building and strong partnership with Sales to drive execution excellence Ability to act as a trusted advisor in a complex customer environment and contribute deep expertise in a specific industry domain, consistent with the internal definition of Advisory and Sr. Advisory Solution Consulting roles FD21

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in off