Advisory Solution Consultant - Core Business Solutions

The Advisory Solution Consultant, Core Business Solutions is an expert pre‑sales professional who combines deep domain expertise across Core Business workflows (for example, HR Service Delivery, Workplace Service Delivery, Legal and Contract Operations, Finance and Procurement–related solutions) with advanced consultative selling skills. The Advisory Solution Consultant is a lead contributor in the Solution Consulting organization, a trusted advisor to customers and partners, and a mentor to other Solution Consultants. This role works closely with Sales to build and execute account penetration strategies in a defined market vertical and maintains strong external networks with customers and technology partners to identify and shape market opportunities. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. What You Get To Do In This Role Partner with Account Executives and broader account teams to develop and execute account penetration strategies for Core Business Solutions in a defined territory or vertical. Lead discovery sessions with customers to understand business objectives, challenges, and current processes across HR, Workplace, Legal, Finance, Procurement, and supplier management operations, and translate them into Core Business Solution opportunities. Design solution architectures and value‑based proposals on the Now Platform that align Core Business workflows to customer business outcomes, including cross‑workflow and cross‑platform scenarios. Deliver compelling, story‑driven product demonstrations and presentations that articulate the vision, value, and differentiation of ServiceNow Core Business Solutions to both executive and technical audiences. Lead complex pre‑sales engagements, including RFP responses, proof‑of‑concepts, and workshops, ensuring proposed solutions are feasible, scalable, and aligned with ServiceNow leading practices. Build and maintain strong, long‑term relationships with key customer stakeholders as a trusted advisor on Core Business transformation and the Now Platform. Develop and maintain relationships with Product Management and Development to provide field feedback, influence roadmap, and stay ahead on new capabilities across Core Business Solutions. Maintain an active external network with customers, partners, and industry communities to identify emerging trends, shape ServiceNow’s point of view, and uncover new market opportunities. Contribute to internal enablement, reusable assets, and best practices (e.g., demo scenarios, discovery frameworks, industry use cases) specific to Core Business Solutions.

To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. To be successful in this role you have: 8+ years of pre-sales solution consulting or sales engineering experience or similar customer‑facing role (e.g., solution consulting, value engineering, product management with heavy customer engagement), ideally in SaaS or enterprise software. Deep domain expertise in at least one Core Business area (for example, HR Service Delivery, Workplace/Facilities, Legal and Contract Operations, Finance operations, Sourcing and Procurement, or Supplier Lifecycle operations), with the ability to credibly engage with senior business stakeholders. Proven track record designing and presenting end‑to‑end solutions that drive measurable business outcomes and value for customers. Strong consultative skills, including discovery, qualification, objection handling, and executive communication. Demonstrated ability to lead complex pre‑sales cycles collaboratively with Sales and cross‑functional teams. Excellent presentation, storytelling, and demo skills, with the abil