Advisory Solution Consultant, Malaysia

Job Summary We are looking for a seasoned Advisory Solution Consultant to join the ROSEAN Solution Consulting team, covering Malaysia, Indonesia, Philippines, and Thailand. This is a senior individual contributor role for someone who thrives at the intersection of AI strategy, data architecture, and enterprise digital transformation — and can translate that expertise into compelling, customer-facing solutions. The ideal candidate is a data-first technologist and trusted advisor with deep hands-on experience designing end-to-end AI and data solutions for complex enterprise environments. ServiceNow platform knowledge is valued, but what matters most is your ability to understand a customer's data landscape, architect intelligent workflows, and connect AI capabilities to tangible business outcomes. You will partner with Account Executives across the ROSEAN patch to lead strategic pursuits, run discovery and value engagements, and shape how customers think about AI-driven transformation. Key Responsibilities 1. AI & Data Advisory Serve as the primary AI and data subject matter expert for strategic accounts across the ROSEAN territory. Guide customers through the transition from fragmented data environments to unified, AI-ready architectures — covering data ingestion, quality, governance, and model integration. Advise on AI strategy including agentic AI, large language model (LLM) integration, retrieval-augmented generation (RAG), vector embeddings, and structured vs. unstructured data use cases. Help customers understand how data quality, lineage, and governance directly influence the effectiveness of AI outcomes — and design solutions that address this dependency. Articulate the distinction between AI as a point tool versus AI embedded in enterprise workflows, and position accordingly. 2. End-to-End Solution Design Lead the design of scalable, enterprise-grade solution architectures that span data ingestion, AI processing, workflow automation, and experience layers. Define integration patterns between source systems (ERP, CRM, ITSM, cloud platforms) and AI/workflow layers using APIs, event streams, and data pipelines. Conduct solution workshops, architecture reviews, and proof-of-concept engagements with C-level and technical stakeholders. Own the technical narrative from discovery through to proposal — ensuring coherence between customer pain points, solution architecture, and business value. 3. Presales & Customer Engagement Partner with Account Executives across Malaysia, Indonesia, Philippines, and Thailand to qualify, progress, and close strategic opportunities. Deliver executive-level presentations and solution demonstrations that connect AI and data capabilities to the customer's specific business outcomes. Respond to RFPs and RFIs with tailored architectural proposals and value narratives. Run structured discovery and value engineering engagements to build a compelling business case grounded in the customer's data. 4. Thought Leadership & Strategy Represent ServiceNow as an AI and data thought leader in customer briefings, industry forums, and partner events across the ROSEAN region. Shape how the regional SC team approaches AI-led deals — contributing reusable frameworks, demo assets, and solution blueprints. Stay current with the evolving AI and data ecosystem (foundation models, AI agents, data mesh, real-time analytics) and translate trends into actionable customer conversations. 5. Cross-Functional Collaboration Work closely with the cross functional team, Account Executives, and specialist overlay teams to align on account strategy and deal execution. Provide mentorship and knowledge transfer to the broader SC team on AI and data topics. Collaborate with ServiceNow product and engineering teams to surface regional customer feedback and influence roadmap priorities.

To be successful in this role you have: Education & Experience Bachelor's or Master's degree in Computer Science, Data Science, Engineering, Information