Associate Site Reliability Engineer

What you get to do in this role: The Associate Site Reliability Engineer (SRE) will be responsible for managing and resolving the most challenging issues for the ServiceNow SRE team focusing on instance performance, reliability and availability. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a technical role and requires strong trouble shooting skills as well as strong technical skill. Provide relief and sustainable resolution to issues within our infrastructure. Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues. Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design. Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Bachelor's Degree in computer science / engineering or equivalent. Basic Knowledge of ITIL driven IT Operations – Incident, Problem & Change Management. Experience working well in a team environment while also being able to work productively while unsupervised Strong personal commitment to quality and customer service Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems Excellent time management skills Demonstrated ability to troubleshoot difficult technical issues Experience working on Unix/Linux environment Basic understanding of Networking skills, IP addressing and routing. Ability to work 4 days (10 hours mostly Wed- Sat) The following additional skills are preferred but not required: Experience TCP/IP, Networking knowledge Experience with Splunk Familiarity with Configuration Management tools like Ansible and Puppet Working knowledge of the components in a web applications stack. Experience diagnosing performance degradation (e.g. explain plans, database tuning) Understanding of relational databases (e.g. MySQL, Oracle, Postgres) Familiarity with one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Familiarity with monitoring of large and scalable systems, applications and networks.

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow ma