Director, Product Strategy EMEA South

This is one of the most consequential roles at ServiceNow. You will sit at the intersection of our most important enterprise customers, our field leadership, and our product organization—translating what’s happening in the field into how we build, sell, and deliver the platform. You are the connective tissue between customer reality and company strategy. This role demands someone who can earn trust at the C-suite level on a Monday, brief a GM on roadmap trade-offs on a Tuesday, and coach a field team through a high-stakes deployment on a Wednesday. You will work across Product , Customer Success, Partner, and the BUs—orchestrating resources with a sense of urgency and a bias toward customer outcomes. What You’ll Do: Customer Engagement Engage directly with C-suite executives and transformation stakeholders at our most strategically important enterprise accounts Drive functional and domain-specific conversations that move customers from intent to action Work with customers to define use cases and map them to a platform-level strategy—not just point solutions Identify and escalate poor experiences before they become churn risks, and own the resolution path Orchestrate the post-sale deployment and adoption motion for high-value customers—bringing the full weight of APEX, CEG, and our Partner ecosystem to bear on customer outcomes at scale Field Leadership Advise field leadership on how to sequence and prioritize across their account portfolios Drive pipeline at scale when needed, using one-to-many approaches across large account sets Stay closely engaged in high-momentum accounts—advising internal teams and helping sustain deal velocity through close Surface what’s landing (and what isn’t) in the field to sharpen competitive positioning and sales plays Enable and activate the field to orchestrate across ServiceNow’s full resource network, ensuring customers reach successful deployment and measurable outcomes Product & Platform In collaboration with GMs, identify high-value cross-workflow opportunities and advocate for their prioritization on the roadmap Feed unfiltered customer and field signal into roadmap and platform evolution through a structured, repeatable framework Orchestrate APEX product and engineering resources into customer engagements when the moment calls for it Surface opportunities for FDE engagement and flag potential partnership and M&A signals Contribute to the evolution of unified pricing and packaging—including the development of outcome-based pricing models informed by market feedback In partnership with APEX Strategic Program Management and BU Leadership, drive post-acquisition GTM integration

10+ years in enterprise software—spanning sales, customer success, product strategy, or business development at scale A proven track record of operating at the C-suite level with genuine credibility in digital transformation and platform conversations Deep fluency in agentic AI, automation, and platform-led growth motions Experience navigating complex, matrixed organizations—and getting things done across them anyway Strong instincts for when to escalate, when to coach, and when to get out of the way Comfort moving between strategic altitude and operational detail without losing effectiveness at either Experience working across post-sale, product, and GTM functions—not just one of them Willingness and ability to travel up to 50%

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employme