Pricing Operations Senior Analyst

ServiceNow is seeking an exceptional Pricing Operations Senior Analyst to drive pricing and packaging readiness across the ServiceNow product portfolio. In this role, you will own the end-to-end operational rollout of pricing and packaging for major releases and interim updates, including requirements gathering, cross-functional planning, policy documentation, enablement, and launch. You will partner closely with Business Units, Product Readiness, CRM, and Sales Finance to translate pricing strategy into executable operations. What you get to do in this role: Lead the day-to-day pricing operations including intake, prioritization, and execution of pricing change requests Serve as a trusted advisor to the field on ServiceNow pricing and product models, product configuration, programs, and policies Recommend ways to evolve pricing frameworks, processes, and operations to improve decision quality, sales velocity, deal desk scalability, customer satisfaction, and customer success Drive business model and pricing process innovation to accelerate growth Help strengthen sales effectiveness and compliance with global pricing policies and pricing framework scalability Build productive relationships and feedback loops with Legal, Finance, Sales, and Product teams Plan and execute process improvement initiatives across pricing governance, approvals, and exception handling Serve as the primary point of contact for product managers and partner teams navigating the pricing and portfolio review process in service of launching new products or updating existing products Own pricing and portfolio review documentation, including keeping all policies current, accessible, and clearly communicated to all relevant stakeholders

To be successful in this role you have: 4+ years experience in pricing operations or revenue management as a project manager or operations analyst Ability to quickly absorb technical product details and translate them into pricing and packaging solutions Strong intellectual curiosity and ability to understand and evaluate business constraints to ensure pricing strategies are operationally executable while managing potential risk Excellent knowledge of Cloud Go-To-Market and business models Solid understanding of business process management best practices to support business teams Demonstrated results in managing price portfolios to hit financial targets Strong data analysis skills using Excel and familiarity with dashboarding tools (PowerBI, Qlik), CPQ, proficiency with Microsoft Office including Project, Word, PowerPoint, and, Visio Strong verbal and written communication and presentation skills Prior experience handling multiple projects in a fast-paced environment Ability to collaborate and work cross-functionally across many teams Desired Skills & Experience: Business process design, QA, project management, and/or Agile SDLC experience Prior experience with the ServiceNow platform Prior experience as a user or administrator of cloud-based software

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience