Senior Manager, Talent Programs & AI Operations

About ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organisations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Team The Talent Management and Succession Planning Centre of Excellence sits within Global People and is responsible for designing and delivering the programs that develop ServiceNow's most critical talent. We work across leadership development, executive readiness, assessment, and internal mobility - translating business strategy into talent action at pace. We hold ourselves to an exceptionally high bar and work closely with senior business and HR leaders across the organization. The Role This role owns the operating model behind ServiceNow's executive succession and talent development programs - designing how they operate, scale and continuously improve. You will redesign workflows using AI, establish governance, and lead the operational delivery of multiple executive talent initiatives across coaching, leadership development, succession and executive onboarding. Working across multiple concurrent priorities, you will translate strategic objectives into operational plans, executive insights and program experiences. This role is suited to someone who thrives in ambiguity, thinks in systems, and enjoys building AI scalable ways of working. What You Get To Do In This Role Design and continuously improve AI-enabled operating models that support executive succession and talent management, using automation, governance, workflow design and capacity planning to improve efficiency and scalability. Lead the operational delivery of executive programs, managing end-to-end program operations, including executive evaluations, development pathways, reporting and program governance. Translate complex talent data into executive insights, developing dashboards, readiness tracking, program analytics and executive-ready recommendations that support succession decisions and continuous program improvement. Manage strategic capability partners and vendors, including executive coaching, assessment and leadership development providers, ensuring strong governance, budget management, quality and measurable business outcomes. Provide strategic talent operations support across executive talent initiatives, including executive onboarding, internal mobility, operating processes and high-quality executive materials. Drive portfolio governance across multiple executive talent initiatives, managing priorities, dependencies, risks, capacity and delivery to ensure programs execute with consistency and operational excellence. What We're Looking For AI Mindset- Experience in leveraging and critically evaluating AI integration into work processes, decision-making, and problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, and exploring AI’s potential impact on business processes. Strategic Thinking - Ability to receive an open-ended brief and produce a structured, insight-led plan with clear options and a point-of-view recommendation. Works backwards from outcomes, thinks in trade-offs, and operates confidently without complete information. Project & Execution Rigor - Proven ability to break strategy into sequenced, time-bound workstreams and drive them to completion. Manages dependencies proactively, flags risks early, and maintains momentum across multiple priorities simultaneously. Program Design - Experience designing blended development offers for senior or executive populations, spanning coaching, coh