Senior Staff Inbound Product Manager, ServiceNow SDK -Platform Agentic Build Lifecycle Team

We are looking for a Senior Staff Inbound Product Manager (IC5) to own product strategy for the ServiceNow SDK and Fluent APIs, the TypeScript-based developer tooling that is becoming the substrate for agentic app development on the Now Platform. ServiceNow Fluent provides a typed, composable, statically analyzed API surface: metadata as code instead of metadata as database records. The SDK is a CLI, a credentialed instance client, and a documentation and agent skills surface designed to be read by coding agents as readily as by people. This is not a downstream feature team. The SDK and Fluent are the foundation for Build Agent and what every off-instance coding agent, like Claude Code, Cursor, Windsurf, and whatever comes next, runs on when it builds a ServiceNow application in code. The product you own is simultaneously a professional developer platform and the operating substrate for autonomous and human-in-the-loop AI agents, and the roadmap has to serve both without treating either as an afterthought. You will drive the strategy and define what the SDK becomes next: not just a way to author metadata, but an operational surface an agent can use to safely discover, reason about, and change what already exists on an instance. You will operate with a level of ambiguity and executive exposure consistent with Sr. Staff scope: co-owning governance conversations with cross-functional leaders, setting multi-year technical direction rather than executing a given one, and defining the vision for the agentic foundation in building applications on the ServiceNow platform. What you get to do in this role: Own the multi-year product strategy and roadmap for the ServiceNow SDK and Fluent APIs: the CLI, the TypeScript DSL, the credentialed instance client, and the packaging model that together define how metadata gets authored, built, and installed. Define the SDK's evolution from an authoring substrate to an operational one so that an agent, autonomous or human-driven, can reason about what already exists before it changes anything. Set product direction for AI-agent consumption of the SDK as a first-class use case, not a side effect of good documentation. Own the packaging and governance path from authored TypeScript to a deployed, audited change Partner with teams owning other SDLC products and their stakeholders so that every SDK-driven authoring path, whether the developer is a person in VS Code or an agent driving the CLI, still terminates in a governed, auditable artifact while maintaining the native-git developer experience. Represent SDK and Fluent strategy to senior stakeholders. Set the technical and strategic bar for Staff-level PMs across the developer platform portfolio. Operate independently across ambiguous scope, and bring other PMs along on judgment calls rather than needing them handed down. Model an AI-first way of working for the team. Use agentic coding tools, Claude Code or equivalent, directly in daily work: prototype against the SDK and Fluent yourself, read and write the TypeScript your product produces, and bring firsthand experience building with the same tools your external developers and agents use.

To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12+ years of product management experience, including several years owning a developer platform, SDK, CLI, or API/language surface at enterprise scale, with a track record of setting technical strategy independently at Staff or Sr. Staff scope rather than executing a roadmap someone else defined. Working fluency in TypeScript and genuine hands-on comfort reading and writing code, plus direct, regular personal use of AI coding agents such as Claude Code, Cursor, or Windsurf in your own workf