Software Engineer

This role is for an engineer who is beginning their software engineering career and learning to build reliable, maintainable AI-native and cloud-native software. The IC2 engineer works on well-defined features and components with close guidance from senior engineers and tech leads. They focus on developing solid software engineering fundamentals, gaining hands-on experience with modern development practices, and learning to integrate AI/ML services into applications. This role provides mentorship and opportunities to grow technical depth in Python, Java, JavaScript, and ServiceNow platform development while contributing meaningfully to the product. Responsibility Area: Software Development • Develop software features and components under the direction of senior engineers; take ownership of well-defined, scoped tasks • Write clean, maintainable code with comprehensive unit tests; follow established coding standards and best practices • Contribute to the implementation of AI-native features, including prompt design assistance, API integration, and basic evaluation • Work with assigned features from design through development, testing, and deployment with guidance from teammates • Troubleshoot and debug issues in development and staging environments; escalate complex issues to senior engineers • Follow secure coding practices, including responsible handling of customer data and AI safety considerations • Participate in code reviews and actively incorporate feedback from senior engineers • Learn and apply CI/CD practices; contribute to automated testing and deployment pipelines Responsibility Area: ServiceNow Platform Development • Develop features and customizations on the ServiceNow platform with minimal supervision • Write ServiceNow workflows, business rules, and automation using JavaScript and GlideScript with guidance • Build forms and dashboards on ServiceNow; learn data model design and query optimization techniques • Contribute to development of ServiceNow AI agents & skills • Learn ServiceNow APIs, web services, and integration patterns through hands-on implementation • Participate in ServiceNow application maintenance and support for assigned features • Seek to understand ServiceNow platform capabilities and how they apply to business problems Responsibility Area: Learning & Collaboration • Learn from code reviews, pair programming, and mentorship from senior engineers • Ask clarifying questions and seek guidance when encountering unfamiliar technical challenges • Actively participate in team discussions, design reviews, and sprint planning • Communicate clearly about progress, blockers, and technical challenges • Participate in knowledge-sharing sessions and team learning opportunities • Support junior teammates and newer developers by sharing what you've learned • Take initiative to understand the broader system and how your work fits into the product Responsibility Area: Customer Support & Quality • Participate in issue triage and bug fixing under supervision • Assist senior engineers in troubleshooting reported issues and understanding root causes • Contribute to documentation and internal knowledge bases • Learn from issues and help identify patterns that could prevent future problems • Communicate respectfully and professionally with customers and internal teams

Qualifications Bachelor's degree in computer science, engineering, or related field (or equivalent practical experience) 4+ years of professional software development experience Proficiency in at least one programming language (Python, Java, or JavaScript); willingness to learn others Understanding of fundamental software engineering concepts: version control, testing, debugging Basic knowledge of relational databases and SQL Familiarity with RESTful APIs and modern web services Strong problem-solving skills and ability to learn quickly from feedback Good communication skills and ability to work collaboratively with a team Understanding of AI/ML concepts;